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Administrator

2 months ago

Manukau, Auckland, New Zealand Vector NZ Full time
Administrator

  • Fulltime


 Engagement type: Permanent
  • Employee
  • Department: New Zealand Operations

Company Description:

About Us
Our values 'collaborate, innovate and deliver' reflect how we do things at Vector Metering. By working together, we can achieve more than we ever could on our own. By embracing change, we can deliver better products, services, and solutions for our customers. We are dedicated to delivering on our promises, and being a company that our customers can trust.


Vector Metering is a business to business company helping our customers optimise, be more efficient and more successful through smart energy services.

We have been providing smart metering services across New Zealand for over 15 years and for over 6 years in Australia and today partner with leading energy retailers and distributors.


About the role


We have an exciting opportunity for an Advanced Gas Metering (AGM) Deployment Administrator to be a key business contact for our customer and field technicians.

In this role you will ensure that action is taken to optimise work order completion, customer satisfaction and minimise risk of Field Technician non-compliance.

Other key areas of responsibilities include

  • Managing service requests end to end
  • Identify areas for continuous improvement
  • Work within set standards and processes to ensure Vector meets its compliance requirements
  • Liaise with the relevant parts of the business and service providers to investigate and resolve complaints promptly.

Who we are looking for
We are looking for a great team player who thrives in a busy and collaborative environment. Your multitasking skills will be excellent. You will be flexible to support the workflow of your peers and be comfortable to participate in shift-rosters and when needed along with

  • Previous customer service or call centre experience and a strong commitment to a quality and courteous customer service
  • Great communication skills and the ability to communicate effectively with both internal and external customers
  • Customer issue management and resolution experience


 Computer literacy
  • Word and Excel
  • Attention to detail and accuracy in processing documentation
  • Personal resilience, positivity, and enthusiasm

What we can offer you
Why us? At Vector Metering we are a business where our people are valued.

We're proud to be an inclusive workplace; our workforce made up of people and teams with diverse skills, values, backgrounds and experiences.

We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.

In support of this we offer

  • A fun and collaborative environment.
  • Flexibility, including the choice of working from home a couple of days a week, and flexible start and finish times.
  • Health and wellbeing support
  • Great benefits including life insurance
Applications will close 10 August 2023

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