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Customer Support Specialist
3 months ago
We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.
all in the one place.
We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better.
About the Team
This is a team that needs no introduction because customers drive our world.
Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
The Opportunity
We are expanding our MYOB CRM team, and we are on the lookout for an enthusiastic, self-driven, and tech-savvy individual who is deeply passionate about making a positive difference for our customers.
At MYOB we don't just offer a job; we provide a platform for growth, learning, and collaboration. Your role goes beyond tasks - it's about being part of a community that thrives on collective achievements and supports individual goals
The Role
About You
- Previous customer service experience preferably technical support or in a contact center
- Ability to convey ideas, processes and theories to customers.
- Have a high level of self motivation and an ability to work autonomously to respond to customers digital support queries.
- The ability to manage internal partners and influence decisions.
- The ability to quickly identify and communicate potential problems, risks, and issues with potential call drivers.
- Experience with SQL desirable but not essential
Our Culture & Benefits
Our values have stood the test of time.
If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.\uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home office it's called Flexperience, and it's designed by you and your team
\uD83C\uDFAF Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
\uD83C\uDFAF Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
\uD83C\uDFAF A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
\uD83C\uDFAF Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
\uD83C\uDFAF Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.