Airline Support Specialist

3 weeks ago

Christchurch, New Zealand Accommodations Plus International Full time

The **Airline Support Specialist **will support our airline client, the Air New Zealand Group and will sit on-site at the client’s office location near Christchurch Airport. We are looking for an individual with a high level of integrity and professionalism that is also computer-savvy and works independently and proactively.

You are the client airline and hotel and ground transport suppliers' main point of contact for API’s Operations team. In this role, the Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API as well as communication with external parties to ensure operational challenges are seamlessly solved in a timely manner. The initial steps will require manual detail proficiency:

- Transmitting and confirming monthly schedules to the hotels and ground transportation suppliers
- Updating and transmitting daily changes to the hotels and ground transportation suppliers
- Communication with the hotels and ground transportation suppliers during day-of-Ops for immediate changes
- Booking overflow room as required at non-contracted hotels
- Interrogating the airlines crew management system (CMS) to identify existing reservations and updating new reservations
- Receiving calls from crew members to verify their hotel details and chase delayed ground transport

**Essential Functions**

The Airline Support Specialist provides total customer service including and not limited to the following:

- Provides support, guidance and training working as the on-site liaison with the airline partner.
- Follows-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
- Alerts supervisor on all items of critical nature that requires management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
- Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
- Resolves client disagreements in a calm and professional manner. Researches and presents solutions to satisfy client needs based on facts.
- Effectively utilizes the client Crew Management System (CMS) to extract schedules and individual rosters and identify hotel assignments to allow efficient responses to the crew members enquiries.
- Adapts to the situation at hand e.g. Irregular Operations (IROPS) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on official “On Call Roster” when needed outside of regular working hours.
- Maintains knowledge of API’s call center work methodology and reservation systems that will best serve API’s clients in the most efficient and professional manner.

**Competencies**
- Knowledge of airline crew management systems experience is **a huge advantage**.
- Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions **_preferred but not required._**:

- Excellent Interpersonal skills.
- Fluent in English, including proficient in writing skills.
- Excellent computer skills:

- Experienced in the use of Excel and creating simple formulas and tables,
- Experienced in the use of Word with the ability to create templates, tables and standard documents
- Ability to work effectively in a fast-paced, dynamic work environment
- Strong prioritisation skills as you are often managing multiple requests at the same time
- Detail-oriented with great organisational skills
- Must demonstrate flexibility to work varying work schedule including weekends and holidays
- Able to work overtime if needed

**Required Education and Experience**
- You will have one to two years’ experience of airline/hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning.
- Excellent understanding of reservation systems, hotel room blocks/allotments, rate structure, payment forms, and booking processes is required.
- Possess outstanding relationship management and customer service skills
- Strong computer skills: EXCEL, Word, Outlook and Internet research is required.
- Knowledge of Ground Transportation reservations.
- Knowledge of Hotels as a product: hotel chains, categories, and locations.
- Track record of delivering to deadlines
- The ability to prioritize work provided by others in terms of importance, is imperative to this position
- Demonstrate strong communication skills; active listening is key as well
- You have a desire to delight your client.

**Position Type and Expected Hours of Work**

This is a permanent full-time position rotating

  • Aviation Engineer Specialist

    2 days ago

    Christchurch, Canterbury, New Zealand Jetstar Full time

    About the RolePerform line maintenance services on Jetstar and client airlines in compliance with regulatory frameworks.Collaborate with specialist teams to ensure excellent engineering standards are met.Develop solutions for the line environment through effective troubleshooting and problem-solving skills.Key RequirementsAn experienced B1 Licensed Aircraft...

  • Packaging Development Specialist

    1 day ago

    Christchurch, New Zealand Lawson Williams Specialist Recruitment Full time

    Packaging Development Specialist - Christchurch - Lawson Williams Specialist RecruitmentWe are seeking a highly skilled Packaging Development Specialist to join our team.In this position, you will play a critical role in driving innovation and excellence in packaging development.The ideal candidate will have previous experience in developing and leading...

  • Frontline Support Specialist

    1 day ago

    Christchurch, Canterbury, New Zealand This Is An It Support Group Full time

    About NZ PostNZ Post is a government-owned agency that has been serving New Zealand for over 150 years. Our mission is to connect communities across the country and beyond, providing exceptional customer service every step of the way.Your RoleAs a Frontline Support Specialist, you will be responsible for delivering outstanding customer service, managing...

  • Food Sales Support Specialist

    3 days ago

    Christchurch, Canterbury, New Zealand This Is An It Support Group Full time

    Job DescriptionWe are seeking an experienced Sales Support Specialist – Food to join our sales support team.The successful candidate will provide first-line internal sales support to our extensive vendor and dealer channels, working closely with one of our largest vendor partners within the food and agriculture business unit.The ideal candidate will have...

  • Tree Asset Specialist

    3 days ago

    Christchurch, Canterbury, New Zealand Treetech specialist treecare ltd Full time

    Treetech Specialist Treecare Ltd is seeking an experienced Arborist to join our consultancy team as a Supervising Arborist. In this role, you will provide professional and expert advice to clients on site inspections, audits, and data capture management, ensuring compliance with our tree protection methodologies.Key Responsibilities:Complete fieldwork for...

  • Support Specialist

    3 days ago

    Christchurch, Canterbury, New Zealand Hohepa Homes Full time

    Job DescriptionWe are seeking a dedicated and compassionate Support Specialist to join our team at Hohepa Homes. As a Support Specialist, you will work closely with individuals who require support to achieve their goals and aspirations.Your ResponsibilitiesDevelop and implement individualised support plans to promote independence and personal growthProvide...

  • Digital Support Analyst

    4 days ago

    Christchurch, New Zealand Digital Support Analyst Full time

    Do you have a true passion for optimizing technology experience within the end user?Do you enjoy flexibility & autonomy in your day-to-day functions?If you said yes to the above, we are looking for you!We are looking for our new Digital Support Analyst to join our fantastic organization.Being in charge of delivering & implementation of digital solutions for...

  • Sales Support Specialist – Food

    5 days ago

    Christchurch, New Zealand This Is An It Support Group Full time

    Sales Support SpecialistAs a Sales Support Specialist, your role is to provide first line internal sales support to DLL's extensive vendor and dealer channels.This role will require you working closely with one of the largest vendor partners within the Food and Agriculture business unit.You will support the sales process from application to booking in line...

  • Packaging Development Specialist

    9 hours ago

    Christchurch, Canterbury, New Zealand Lawson Williams Specialist Recruitment Full time

    Company OverviewLawson Williams Specialist Recruitment represents a business with a reputation for innovative growth, boasting market-leading consumer dairy brands across grocery and food service. Their purpose is clear: providing products that are easy to store, open, use, and enjoy.Innovation drives their success, and recent acquisition has opened exciting...

  • PMO Support

    3 weeks ago

    Christchurch, New Zealand Airways Full time

    My First Name- My Last Name- - Friend's Mobile No- Friend's First Name- Friend's Last Name- Friend's CVSend Cancel **PMO Support**: **Firstly, a bit about us** Working at Airways, you are at the heart of aviation. We are one of the world's leading providers of commercial Air Navigation Services, responsible for managing all domestic and international air...

  • Skilled Meat Workers Required for Regional Victoria

    4 weeks ago

    Christchurch, New Zealand Personnel Placement Specialist Full time

    **Personnel Placement Specialist Management** Nationwide Recruitment Specialist **23 Chestnut Road** **Doveton Vic 3177** (04) 88009613 or (04) 32294133 ABN: 73 679 915 746 **Skilled Meat Workers (Slaughte** **rers/Boners/Slicers)** Regional Victoria Other (Farming, Animals & Conservation) Full time - Permanent **About the role and opportunity** We...

  • Learning Support Specialist

    1 day ago

    Christchurch, Canterbury, New Zealand Tn United Kingdom Full time

    **Job Overview**We are seeking a dedicated and passionate Learning Support Specialist to join our team in Lincoln District. As a Learning Support Specialist, you will play a vital role in supporting the educational development of children with SEMH needs.**Responsibilities:**BUILD NURTURING RELATIONSHIPS WITH CHILDREN THROUGH A CALM APPROACHCollaborate with...

  • Licensed Aircraft Maintenance Engineer

    3 weeks ago

    Christchurch, New Zealand Jetstar Full time

    **Company Description** We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian...

  • Ground Support Equipment Technician

    1 day ago

    Christchurch, Canterbury, New Zealand Unilode Aviation Solutions Full time

    **Company Overview**Unilode Aviation Solutions is a leading provider of ground support equipment (GSE) services to the aviation industry. With a fleet of over 160,000 unit load devices (ULDs), we offer management, repair, short-term leasing, and digitalization solutions to more than 90 airlines through a network of over 550 airports, 18 regional offices, and...

  • Residential Support Specialist

    7 days ago

    Christchurch, Canterbury, New Zealand Hawksbury Full time

    Role OverviewWe are seeking a compassionate and dedicated individual to join our Permanent Relief Team (PRT) as a Residential Support Specialist. As a member of our team, you will play a vital role in supporting individuals with intellectual disabilities in their daily lives.

  • Aviation Technical Professional

    24 hours ago

    Christchurch, Canterbury, New Zealand Jetstar Full time

    Your New RoleWe're looking for a talented Aviation Technical Professional to join our team. As a Licensed Aircraft Maintenance Engineer, you'll be responsible for ensuring the safety and reliability of our aircraft.In this role, you'll perform line maintenance services on Jetstar and client airlines, complying with operators' AOC and regulatory frameworks....

  • Support Care Specialist

    1 day ago

    Christchurch, Canterbury, New Zealand Rhynocare Staffing Solutions Full time

    **Job Overview**Rhynocare Staffing Solutions is a leading provider of skilled care services. As a Support Care Specialist, you will play a vital role in delivering high-quality care to our residents.

  • National Systems Specialist

    4 weeks ago

    Christchurch, New Zealand Airways Full time

    **About Airways**: Our people manage New Zealand's 30 million square kms of airspace, providing air traffic control, surveillance, communication, flight inspection, mapping, and airspace design services. We work with government, regulatory authorities, airlines, airports, and the general aviation community to ensure pilots, passengers and goods reach their...

  • Broker Support Specialist

    2 days ago

    Christchurch, Canterbury, New Zealand Graham Consulting Full time

    Job DescriptionWe are seeking a skilled Broker Support Specialist to join our team at Graham Consulting.Company OverviewOur company is a progressive organization with a focus on career progression. We offer a Monday-Friday, 8:30am-5pm schedule and a permanent position.As a Broker Support Specialist, you will play a key role in end-to-end portfolio...

  • Medical Support Specialist

    2 days ago

    Christchurch, Canterbury, New Zealand New Zealand Government Full time

    About the JobWe are seeking a skilled and dedicated Medical Support Specialist to join our dynamic team at Te Whatu Ora - Health New Zealand Waitaha Canterbury. The successful candidate will be responsible for providing high-quality patient care and supporting the clinical team in our Gastrointestinal Endoscopy Unit.About the RoleAs a Medical Support...