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Team Lead

3 months ago

Palmerston North, Manawatu-Wanganui, New Zealand Te Wananga o Aotearoa Full time

Team Lead - National Tauira Services

Location:
Porirua, Palmerston North, Te Awamutu or Hamilton (by Negotiation)

Permanent, Full Time (37.5 hours per week)

Reference: 23LEHO131

Why you should apply

We offer:
-
Free Southern Cross Health insurance:

-
Progressive salary increases:

-
Free on-site parking:

-
Professional learning and development:


  • Tau Ora
  • staff well-being programme

About us


Te Wānanga o Aotearoa (TWoA) is New Zealand's second largest tertiary institution, providing transformational education opportunities to New Zealanders for over 35 years.

Our vision of 'Whānau transformation through education' drives our commitment to being at the forefront of tertiary education underpinned by Māori culture and values.

We aspire to the collective success of our tauira, their whānau and communities.

About the role


The primary purpose of the Team Lead - National Tauira Services is to provide effective functional leadership and management of the National Tauira Services team to ensure the successful delivery of all services.

The role will identify and design the tauira services contribution of the overall TWoA services strategy.

This includes managing operational outputs, coordinating Tauira Complaints and Te Wānanga o Aotearoa Scholarships administrative process, increasing performance of kaimahi, and designing and implementing improved business processes in alignment with Te Wānanga o Aotearoa values.


Reporting to the Manager National Tauira Services, you will lead a team of four including an Analyst, Subject Matter Expert, Specialist Quality & Training and Tauira Voice Coordinator.

You must be able to travel as your team is geographically spread.

Your skills and experience - you'll have:

  • A relevant Degree in education, or related field
  • 4+ years' experience in a management role preferably within the tertiary environment
  • Exceptional experience at establishing and maintaining strong and meaningful relationships
  • A focus on getting the best out of your team and delivering results
  • Proven experience relevant to planning and coordinating service delivery to diverse groups
  • Proven experience using electronic databases
  • Proven experience working in process and policy development areas
  • A full NZ Driver's License (Class 1) is essential

Applications close: 20 August 2023

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