Sme Customer Lead

3 months ago


Palmerston North, New Zealand Spark Business - Lower North Island Full time

We are looking for a hardworking and an enthusiastic applicant for the role of a Customer Lead (Telephone account manager) where you would be responsible for Telco and ICT sales and communicating with our customers to help with queries.

**Responsibilities**:

- Calling our Customers to ensure we deliver awesome level of customer service to deliver a great iNPS result.
- Supporting customers who visit the Business Hub with their queries and requests.
- Provisioning and connecting ICT services, when required.
- Working with our IT Partners and other internal and external stakeholders to ensure an effective hand-off of any customer related matters.

**Minimum 30 Hours per Week**

**Requirements**:

- Must be New Zealander
- Skills for great Strong customer service and conflict management.
- A team player with a likeable personality and strong work ethic.
- Excellent phone manner, written and verbal skills
- Collaborative approach so as to work closely with team members across the business to deliver a premium outcome for the customer
- A 'Can Do' approach

**Who we are**:
Lionsher Technologies Limited is locally owned and operated Business. We are a key Business partner to Spark NZ and focused on delivering to Spark SME clients. You will form part of our team across 4 locations within Lower North Island.

**Job Types**: Full-time, Permanent

**Salary**: $26.00 - $30.00 per hour

Schedule:

- 8 hour shift
- Weekend availability


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