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Physical Channel Corporate Network Leader, Central
2 weeks ago
- Two roles available, Auckland North and Wellington
- Vehicle included due to regional travel component
- Part of the Consumer Value Stream
Our Physical Channels Operations team supports one of New Zealand's largest retail networks with over 880 stores nationwide providing a range of NZPost products and services to deliver a customer experience that makes NZ Post the most convenient way to send.
Our product and services are provided through a range of agency based locations and smaller number of NZ Post operated stores and Box Lobbies.
We have two vacancies, one based in Auckland and one in Wellington to lead our NZ Post operated stores and Box Lobbies in these locations.
Kōrero mō te tūranga - About the roleThe purpose of the Physical Channel Regional Corporate Network Leader is to manage and operate one of the four regions of the corporate network for physical channels, delivering excellent customer service in the most efficient manner.
In this role you will:
- Regional management of the corporate physical channel network of retail, box lobbies, parcel collection and card to call sites
- Provides local advice and improvements for the efficient delivery of services through the corporate network in the region
- Ensures excellent customer service is delivered through all the corporate sites in the region
- Ensures compliance to key policies, processes and procedures to minimise risk and deliver a consistent customer experience.
- Provide support and guidance on processes and customer service to all box lobbies in the region operated by CSD
- Leadership, management, and development of the regional team of Customer Services Team Leaders and customer facing people
- You will have experience in leading mediumscale sales, service and/or operations functions within a multisite network.
- Success in developing high performing teams
- Strong commercial acumen
- Effective change management
- A flexible communication style with the ability to adapt your delivery as needed for various levels of the organisation and external role relationships
- A full and clean drivers license
Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:
- Special rates on fantastic holiday home accommodation around New Zealand
- Retail shopping discounts with our partners
- An Employee Assistance programme to support you when you need it
- Plus more
Applications for this position close: 5pm, Wednesday 21 June 2023
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
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