Business Process Advisor

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Mō te tūnga | About the role
The Business Process Advisor is responsible for developing best practice processes and ensuring processes are consistently followed.

You will play a pivotal role in co-ordinating a consistent approach to business services across the Defence Shared Services Group.

You will be part of the community of practice and will provide knowledge and expertise in designing service improvements.

You will be required to:

  • Clarify highlevel process changes and carry out risk and impact assessments.
  • Design and test SOPs with users to ensure they are fitforpurpose.
  • Support stakeholders to translate customer insights into requests for variation and assess the requests to ensure justification is sound & risks are identified.
  • Develop compliance check processes that focus on risks and carry out compliance checks.


Once you have undergone training and are up to speed, there is the option of working from any NZDF Camp or Base within NZ.

You will also have the option of working from home one-two days a week.
DSSG have a presence at every NZDF Camp and Base in NZ. Occasional travel is required to visit DSSG sites. A Class 1 Full Driver's License is therefore required.
Ngā pūkenga me ngā wheako | Skills and Experience
Your problem solving and analytical thinking skills will be the key to your success.

You will have the ability to communicate confidently with others at all levels of the organisation as well as excellent written skills to produce standard operating procedures.


You will also have:

  • The ability to recommend solutions to improve services in a clear and persuasive manner to drive decisionmaking.
  • Strong stakeholder engagement skills with the ability to build trust by consistently providing valueadded insights.
  • Strong prioritisation skills with a future focus and results driven mindset.
  • Experience in process design and systems thinking.
  • A tertiary level qualification/equivalent professional level qualification or relevant business experience.
Mō mātou | About Us
The Defence Shared Services Group (DSSG) is responsible for providing essential support and administration services to the NZDF whānau. Our purpose is "modernising shared services to tautoku (support) our people's operational readiness". The DSSG team is passionate about perfecting the art of shared services to free up our people.

Our customers want us to excel at collaboratively embedding innovation & customising services to offer a slick world class experience.

We know we have been successful when we deliver a new repeatable customer experience that boosts morale within Defence. DSSG is currently undergoing transformation. This position is new and will play a critical role in DSSG's new strategic direction.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

Nōu te rourou | What's in it for you
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • Great benefits for you and your family.
  • Full time ongoing work.
  • Fully funded life cover up to $300,000.
  • 5 weeks annual leave per year.
  • Flexible working environment and positive culture.
  • Opportunities for career development.
  • Variety, challenge and a chance to influence.
  • Depending on which NZDF location you work from, free onsite car parking may be available.
Me pēhea te tuku tono | How to Apply
To view the Position Description and to Apply, please use the links on this page.

Please note:

  • Applicants will be required to undergo a preemployment drug screening test prior to any offer of employment being made.
Applications close on Thursday 29 February 2024.

Please note:

Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance
- most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

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