Key Account Manager

2 weeks ago

Auckland, Auckland, New Zealand Johnson Controls International Full time

Build your best future with the Johnson Controls team

An exciting opportunity has become available for a highly motivated Key Account Manager to join the team in the Auckland office In this pivotal role, you will be responsible for identifying, developing, improving, and maintaining key relationships within key customer organisations and service agents. If you have excellent relationship building skills and have high attention to detail, this position will be a perfect fit for you.

What we offer:

  • Competitive salary package including staff benefits
  • Excellent team culture
  • Ongoing training and opportunities for professional development and upskilling

What you will do:

  • To identify, develop, improve and maintain key relationships within key customer organisations and service agents with the view to protect and defend existing business while developing more opportunity for JCI aligned to the customer's operational and strategic needs
  • Drive excellence for the service business through relationship management and actively integrating the customer's needs and view of JCI with leadership and delivery teams

How you will do it:

  • Be an internal advocate and 'account champion' for your customers
  • Take ownership & accountability of your nominated customer accounts
  • Understand your Customer's corporate objectives and operational priorities and ensure it is effectively communicated with relevant JCI stakeholders
  • Act as a conduit between your client and Johnson Controls; Leverage the vast array of subject matter experts across Johnson Controls to deliver unparalleled technical and service outcomes
  • Positively impact the customer's perception of JCI to improve stickiness & loyalty
  • Create and lead customer engagement initiatives
  • Carry out account management activities for nominated customer accounts
  • Achieve assigned sales plan targets through contract renewals with view to increasing share-of-wallet, and through quoting and closure of sales leads (direct and indirect) from within assigned accounts
  • Support new business generation in your accounts by identifying and developing new opportunities,
  • actively integrate relevant technical and Sales' SME's through business development process to improve solution development, sales documentation and close
  • Identify new business contacts and opportunities both inside and outside your nominated accounts
  • Network within the industry and provide insights and market updates to the Service and Sales teams (i.e. Branch Manager, National Account Manager)
  • Work with key internal stakeholders and teams to develop new leads, proposals and solutions for your customer accounts (I.e., Unmonitored Alarms, Strategic Accounts, Digital, Sustainability Infrastructure)
  • Support the service delivery team with customer issues and escalations,
  • Ensure KPIs are maintained and reported on
  • Ensure professional and compelling sales & solutions documentation is provided at all times
  • Support accounts & administrational teams on billing and invoice queries
  • Other Ad Hoc duties when required

What we look for:

  • 3-5 years Key Account Management experience (preferably within the fire industry)
  • Experience within the built environment and Facility Management in general; particular focus on hard services and a competent understanding of how money moves through a facility
  • Demonstrable ability to identify, establish and develop relationships in client organisations for a positive financial result
  • Inquisitive and empathetic to customer's financial and operating environment demonstrated through tailored engagement, communication, and solution development
  • Proactive influencer, able to affect and support a customer to make new decision and build relevant business cases; supports and leads other JCI account facing staff to improve proposals & outcomes
  • Excellent verbal, written and financial communication skills; Excellent attention to detail
  • Strong organizational, administrative and time management skills with ability to manage multiple priorities and meet deadlines
  • High level of expertise in MS Office (Bonus for SFDC fluency)
  • Capable of working efficiently in a fast-paced environment and under pressure; flexible between autonomous and team-based work

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.

If this is the right opportunity for you - Apply Now

For a confidential discussion and to know more about the role, please email Janis at

JCI's Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviours we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.

#LI-JS4

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