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Problem Manager

3 months ago

Christchurch, Canterbury, New Zealand ANZ Banking Group Full time

Req ID: 47013

Department:
Technology Operations IT Support

Division:
Technology

Location:
Christchurch/Wellington/Auckla

Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they're buying a home, building a business or saving for things big or small.

The Problem Manager is critical to making this happen and will:
Run Post Incident Reviews (PIRs) for all NZ Major Incidents, and P3s on request (capacity allowing).
Analyse incident data to identify and categorise problems and known errors, including gathering feedback from business users.
Track all NZ Major Problem Actions, including working with teams to ensure they are completed in a timely manner.

Formulate and present effective individual business cases for long-term resolution of service interruptions, including but not limited to root cause elimination.

Act as the Problem Management SME within the New Zealand Division.
Govern New Zealand technology teams are adhering to the Problem Management process.

Role location:
Wellington/ Auckland/ Christchurch

Role type:
Permanent, full time

Ōu Pūkenga? - What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Relationship Management - Excellent stakeholder management skills across all levels of an organisation including senior and executive leadership.
Facilitation - Demonstrated ability to work collaboratively during or after a crisis, and run meetings/manage actions, agenda etc
Accountability - Self-motivated, self-directed and does what they say they will.
Communication - Excellent oral, written and presentation skills.
Analysis - Strong analytical and problem-solving skills.
Curiosity - Interest in how processes/systems work, new techniques, and technology

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

There's something special about being part of ANZ.

From the moment you join us, you're part of a team working towards a common goal:
improving the financial wellbeing and sustainability of our millions of customers.


As a Purpose-led bank, we've committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability.

We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it's not just our customers who'll feel your impact. You'll feel it too.

Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.


We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Te Rā Ōtinga - Job Posting End Date

, 11.59pm, (New Zealand)