SAP User Support Triage Analyst

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Mō te tūnga | About the role

The SAP User Support Triage Analyst is the first point of contact for all NZDF SAP Users to get support from SAP.

In this role, you will be responsible for triaging, diagnosing, and escalating all incoming requests to the appropriate SAP User Support Specialist/Resolver group.


A typical day might include:

  • Working cooperatively with team members and other SAP support entities to ensure a consistently high level of customer service outcomes.
  • Supporting relevant business process initiatives focused on improving performance and service to support NZDF's mission, vision, and values.
This role is based in Torrens House, Trentham. Once you are established in the role, there are flexible working arrangements available
Ngā pūkenga me ngā wheako | Skills and Experience

As the SAP User Triage Analyst, you will be a highly organised problem-solver who is able to readily identify patterns and trends.

This role operates in a fast-paced environment; as such, you be an expert multi-tasker with exceptional attention to detail. You will come with at least two years' experience in an IT environment, ideally within a Service Desk role.

Additionally, you will also possess:

  • Exceptional communication and customer service aptitude.
  • The ability to direct/lead your own work flow once you become familiar with the processes.
  • A drive to learn and upskill yourself relating to all things SAP/NZDF systems.
Familiarity with SAP is highly desirable, but not essential in this role.

We are happy to take on board someone with the right skills and experience, and make them an expert in SAP.


Please note:

this role will require domestic travel to NZDF camps and bases, therefore a full and clean Driver's License is essential.

Nōu te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience.

But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection.

Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence.

With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment.

We're recognised for our efforts; being Rainbow Tick Certified, holding a Gender Tick Advanced Accreditation. Join us in shaping a brighter future, where everyone thrives.
Me pēhea te tuku tono | How to Apply
Applications close on Tuesday 16 April 2024.
Use the links on this page where you'll be directed to the Defence Careers website.

Please Note:

  • Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
  • Applicants will be required to undergo a preemployment drugscreening test prior to any offer of employment being made.

Please note:

Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Higher level Security Clearance
- most preferably a NZ citizen who has resided continuously in this country for the last 10 years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last 10 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

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