Transport Operations Centre Operator

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time

Te Whiwhinga mahi | The opportunity Based in Johnsonville, as a Transport Operations Centre Operator, you will play an active part in daily customer journeys and help ensure the New Zealand public is kept safe on the roads.

You will manage New Zealand's transport network and respond appropriately to events reported by emergency services events, which may impact on route reliability and safety.

In this role you will support the management of the transport system across urban and rural New Zealand.

You will monitor and respond to planned and unplanned events on and around the transport network, as well as provide accurate, relevant and timely traveller information to road users.

This is an excellent opportunity to learn and develop your skills with an organisation that values its staff and encourages you to be the best you can be.

What's great about this opportunity is that you will receive training in the form of classroom and practical experience, and work with a buddy for the first few months before flying solo.

You will need to be available to work on a rotating shift schedule, based on a 24/7 roster.
Ko koe tēnei | About you To be successful in this role, you will bring:

  • Solid customer service work experience, some call centre, incident or traffic management would be beneficial but not necessary
  • The ability to multitask and prioritise workload
  • Resilience and the ability to work well under pressure, including staying calm when dealing with matters of high priority and importance
  • Flexibility to adapt quickly to changing circumstances as the need arises
  • High levels of communication and relationship management skills
  • Confidence and competence with technology and working with multiple systems
  • Sound knowledge and understanding of New Zealand geography is desirable
  • Willingness to work within a full shift rotation on a rolling 24/7 roster regime
Please note that the successful applicant must have the ability to obtain and maintain a Police security clearance.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori.

You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

Ko wai mātou | About us The Wellington Transport Operations Centre, part of our Transport Services Group, delivers a transport system for safe and predictable journeys across the range of transport modes that people choose to use.

They work to continuously improve how the transport system operates as a whole and ensures we are well prepared for responding to emergencies on a local and national scale.

They have strong relationships with local groups and councils to ensure our plans align.
View the Position Description here

Rā Katinga | Applications close:

1 September 2023

To be considered for this position you must have a legal right to live and work in New Zealand.
Waka Kotahi is an equal opportunity employer (EOE).

We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values.

Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

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