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Customer Care Representative

4 months ago

Manukau, Auckland, New Zealand Oji Fibre Solutions Full time

Customer Care Representative - Corrugated Carton

Internal Sales - Outbound


OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country.

Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce, industrial and grocery sectors.

We have an exciting opportunity based at our Corrugated Case business in Mangere Bridge, which provides innovative and high-quality cardboard packaging to the dairy, horticulture, industrial and food sectors.


Reporting to the Sales Manager - Northern, this newly created role is responsible for managing the relationship with our existing smaller customers, focusing on maintaining and growing our business portfolio within the Corrugated carton market.


This is not your average phone-based role; you will gain exposure to the wider business through interacting with the design, manufacturing, sales and distribution teams.

Liaising with clients from the initial ordering stage, right through to the delivery of the product. This is a busy, solution focussed manufacturing environment where each call and each day will be different.

You will possess:

  • Strong outbound calling experience (3+ years) within a sales support/customer service role, focusing on retaining and growing existing customer business within the B2B market.
  • Proven experience in maintaining existing customers & achieving internal sales targets by identifying customer Corrugated carton needs.
  • Experience within manufacturing, packaging or FMCG sector.
  • Excellent interpersonal skills over the phone with the ability to influence and negotiate with customers.
  • Strong time management & attention to detail.
  • Calm under pressure.
  • Competent in Microsoft Office packages.

We Offer:

  • A competitive salary along with numerous staff benefits, valued at 7.5% of your gross salary: Superannuation, Life Insurance, Income Protection Insurance, medical insurance and parking onsite.
  • Opportunity to work for a global leader in the packaging sector.
  • A fantastic team environment.#LI-LH1