Customer Services Manager

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Build and lead a dynamic and passionate customer service team

  • Flexible and supportive, call centre environment
  • Wellington Location
About the role | Mō tone tūranga mahi
Our Operations team are looking for an enthusiastic, talented and experienced Customer Services Manager. This will be fixed term for 10 months, based in our Wellington Office. You will be part of a fast-paced, thriving environment as the Electoral Commission prepares for the 2023 General Election.
About you | Mōhou ake

To be successful in this role, you will have experience in people leadership, preferably in a call centre environment, be pro-active, can effectively collaborate with others and be competent at managing conflicts.

You will have the ability to work in complex and virtual environments and enjoy working with a diverse range of internal and external stakeholders.

You will be an expert problem solver that is able to work through ambiguity to achieve required outcomes.

You will have a natural desire for coaching and mentoring, with the ability to build a high performing team, aligned to a common purpose.

As this role is a contact centre environment, you will need to be comfortable with, and have experience in engaging with people with virtually.

What you'll be doing | He aha tāu e mahi ana

  • Leading and managing daily tasks and work activities of the Public Enquiries team
  • Ensure appropriate allocation of resources to deliver services in a timely manner
  • Regular reporting on the status, and monitoring and evaluating business needs and trends
  • Drive customer engagement and high level of customer service delivery
  • Build a strong culture of positive individuals and team behaviour and performance
  • Provide resolutions to escalated customer issues and complaints
  • Maintain effective working relationship with partners
  • Monitoring and evaluating call centre performance using quantitative data and qualitative feedback
What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū

  • A tertiary degree level qualification in a relevant field or the equivalent work experience, particularly in relation to the call centre management and virtual customer services provision
  • Knowledge and understanding of New Zealand government and public concerns with regard to the maintenance and management of the electoral system
  • Experience demonstrating an ability to understand complex policies
  • Demonstrated leadership and staff management experience
  • Experience in performance management and strategic planning tools and processes
  • Experience developing and using project management methodology and tools
  • Experience demonstrating successful, effective negotiation skills and an ability to influence and persuade
  • Experience demonstrating clear communication with a proven ability to develop and maintain effective working relationships with a diverse range of staff and stakeholders
  • At least three years' experience leading and managing a team
Why join the Electoral Commission?
What's next? | He aha e whai ake nei
You must be legally allowed to work in New Zealand.
All new employees are encouraged to be fully vaccinated against COVID-19. You may disclose your vaccination status to your manager on a voluntary basis.

  • Customer Services Manager

    2 weeks ago

    Wellington, Wellington, New Zealand KiwiRail Full time

    Date: 3 Aug 2023- Location: Wellington, KiwiRail Ltd, NZ, 6011- Business unit: Interislander- Position status: Permanent- Employment type: Full Time- Level of experience: ExperiencedThis is an exciting time for our Interislander operation. With a significant investment programme for new sustainable ferries and two new terminals, we are gearing up for a...

  • Customer Services Manager

    2 weeks ago

    Wellington, Wellington, New Zealand UniLodge Full time

    Full-time Permanent:- Manage your own Customer Service team:- Join our growing company:- Based in Wellington CBDWe are seeking a Front Office Supervisor (referred to as Customer Service Manager internally) to join the team at UniLodge Stafford House in Wellington.We are home to 300 students in our high-rise accommodation building. You will be responsible for...

  • Customer Solutions Manager

    2 weeks ago

    Wellington, Wellington, New Zealand Amazon Web Services New Zealand Limited - C96 Full time

    Demonstrable experience leading and program managing complex, large scale, IT/technical/platform programs Prior experience working with or managing large technical programs, particularly at tier 1 companies and/or Government agencies. Previous experience in a customer facing role (either as a supplier, or delivering in a suppliercustomer relationship within...

  • Customer Service Manager

    2 weeks ago

    Wellington, Wellington, New Zealand ISS Full time

    Job no: 530737Work type: Full timeLocation: WellingtonCategories: ManagementAre you interested in joining a company which is in growth mode, and has ambitious plans for the future?The Opportunity:We are looking for an experienced Customer Service Manager to join our team based at Te Whatu Ora, Wellington. This includes Porirua, Kenepuru, Paraparaumu and the...

  • Customer Services

    2 weeks ago

    Wellington, Wellington, New Zealand Automotive Employment NZ Ltd. Full time

    Job reference Senior role offering generous salary, company vehicle, laptop, and phone Dealership or process driven Customer Service Executive with people management skills looking for a new challenge Work both strategically and hands-on, reporting to the Managing Director to develop and grow business About the company and role AA is one of the most...

  • Assistant Customer Service Manager

    2 weeks ago

    Wellington, Wellington, New Zealand Countdown NZ Full time

    Do you have the attitude, aptitude and aspiration to be a great Manager?...We're looking for a Assistant Customer Service Manager to join our Countdown Newtown teamWe're proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who enjoys delighting customers and leading a team.About You | MōuIn this...

  • Customer Service

    2 weeks ago

    Wellington, Wellington, New Zealand Pact Group Full time

    Stowers are New Zealand's containment specialists, delivering materials handling, storage, packaging, and distribution solutions to industrial, commercial, horticultural, and agricultural customers throughout the country.Stowers offers the largest range of containment solutions and materials handling available. We represent most major plastic manufacturers...

  • Customer Service

    2 weeks ago

    Wellington, Wellington, New Zealand MTF Finance Full time

    Do you like engaging with and helping people? Is creating an excellent customer service experience high up on your list? Have you got a great sense of humour and like to have fun at work while doing the hard stuff?If you answered 'Yes', our award-winning team at MTF Finance Thorndon would love to hear from you.At MTF Finance, our mission is to help New...

  • Customer Services

    2 weeks ago

    Wellington, Wellington, New Zealand Avis Budget Group Full time

    We are on the hunt for top-notch Rental Operations Agents to join our team. These entry level positions could be the first step in your career- Full-time (40-hours per week) and casual position available- Wellington Airport based- Entry level with training provided- Supportive, friendly, and caring culture- Big international company with opportunity to move...

  • Customer Service

    2 weeks ago

    Wellington, Wellington, New Zealand Programmed Full time

    Would you like to work with and lead a successful team and make an impact in the community? Fixed Term Assignment with theElectoral Commission: 3rd of July rd of November 202- Upper Hutt location The purpose of this role is to lead a team working on an exciting campaign preparing for this year's General Election. This is a fixed-term role with the Electoral...

  • Customer Service

    2 weeks ago

    Wellington, Wellington, New Zealand Mrs Higgins Cookies Full time

    Mrs. Higgins Cookie store here in Wellington CBD is looking for a part-time staff hours per week) having passion for customer service and keen to learn.Barista skills would be highly preferred and advantages - we will train you to bake cookies and more :)Responsibilities:The staff is responsible for the following but not limited to:Serving customers Cookies...

  • Customer Services

    2 weeks ago

    Wellington, Wellington, New Zealand Avis Budget Group Full time

    Based at our offices in Wellington CBD, we have a part-time position working 15-hours per week available working as what we call a Rental Operations Agent. This position will require you to work on a parttime (15 hours per week) basis, working weekends Saturday and Sunday from 8 am 4 pm each day. _- Weekend work part-time (15-hours) position available-...

  • Customer Service

    2 weeks ago

    Wellington, Wellington, New Zealand Mrs Higgins Cookies Full time

    Mrs. Higgins Cookie store here in Wellington CBD is looking for a part-time staff hours per week) having passion for customer service and keen to learn.Barista skills would be highly preferred and advantages - we will train you to bake awesome cookies and more :)Responsibilities: The staff is responsible for the following but not limited to:Serving customers...

  • Customer Service

    2 weeks ago

    Wellington, Wellington, New Zealand Mrs Higgins Cookies Full time

    Mrs. Higgins Cookie store here in Wellington CBD is looking for a part-time staff hours per week) having passion for customer service and keen to learn.Barista skills would be highly preferred and advantages - we will train you to bake awesome cookies and more :)Responsibilities: The staff is responsible for the following but not limited to:Serving customers...

  • Customer Service Manager

    2 weeks ago

    Wellington, Wellington, New Zealand Team Recruitment Full time

    About the CompanyLarge multi national with offices around NZ. Offer their staff good benefits and training and support. Represent a prestigious brand.About the RoleTo lead a team of freightSpecialists based in Wellington.What's in it for youfully subsidised Health Insurance for you and your immediate family, as well as flexible working arrangements, access...

  • Customer Service Lead

    2 weeks ago

    Wellington, Wellington, New Zealand Thankyou Payroll Full time

    We are eager to add a confident Customer Service Lead to join our dynamic team at Thankyou Payroll in Wellington Central, Wellington.Growing your career as a Full time Customer Service Lead is a remarkable opportunity to develop useful skills.If you are strong in leadership, decision-making and have the right enthusiasm for the job, then apply for the...

  • Customer Service Representative

    2 weeks ago

    Wellington, Wellington, New Zealand Rentokil Initial Full time

    We are looking for a Customer Service Representative to join our team and deliver fantastic customer service in our branch in Wellington If you love customer service as a telephone-based role and supporting a varied set of customers, this could be the ideal role for you. This is a permanent full-time role based out of our branch in Wellington.Your role will...

  • Customer Service Executive

    2 weeks ago

    Wellington, Wellington, New Zealand LRI Invest S.A. Full time

    Location: Wellington, New ZealandDate Posted: Mar 15, 2023DescriptionAbout our CompanyImplemented Investment Solutions (IIS) established in 2011 is now part of the Apex Group, including InvestNow. The Apex Group is a global financial services provider with 10,000 staff across 50+ offices globally.InvestNow is a leading digital retail investment platform...

  • Customer Service Supervisor

    2 weeks ago

    Wellington, Wellington, New Zealand StraitNZ Full time

    Customer Service Supervisor :Published:14/06/2024- Job Location: Wellington / New Zealand Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we've worked hard to make sure each of our sailings are a unique and memorable experience StraitNZ is a growing organsiation employing over 450+ employees group wide. This is no ordinary, samesame...

  • Customer Service Representative

    2 weeks ago

    Wellington, Wellington, New Zealand Datacom Full time

    Our purposeDatacom Connect brings together in-depth business knowledge and innovation to design rapidly deployable smart solutions to enable the 'connected customer'. With three focus areas; Customer Experience Operations, Customer Experience Platforms and Customer Experience Automation, we take care of a bunch of companies and services to ensure the most...