Customer Service Lead
2 weeks ago
Growing your career as a Full time Customer Service Lead is a remarkable opportunity to develop useful skills.
If you are strong in leadership, decision-making and have the right enthusiasm for the job, then apply for the position of Customer Service Lead at Thankyou Payroll today
The full job description for this role can be found at:
Thankyou Payroll is all about payroll, impact and generosity.
We deliver an exceptional payroll solution – giving employers across Aotearoa New Zealand the time to focus on building better businesses. However we do things a bit differently. As a community owned social enterprise, we are a profit-generating business with generosity baked right into our operating model.
In the last financial year, we:
- supported over 7,000 businesses and charities,
- began our transition to Steward Ownership,
- provided over $300,000 in services in kind to charities, and
- remained Aotearoa New Zealand's only certified carbon positive payroll software.
About The Opportunity
Thankyou Payroll's Customer Service Lead is responsible for ensuring than an exceptional customer experience is delivered each and every time through our Support and Service Teams. In this role, you'll own the implementation of strategy, reviewing our systems, tools and processes to ensure our team are positioned to succeed.
To be successful in this role you will be bold, analytical, curious and an excellent people leader.
A typical day in this role could include:
- Reviewing, implementing and evaluating changes to processes across the Support and Service Teams.
- Owning tools utilised by the team and ensuring their effective usage.
- Developing frameworks to support the Support and Service teams to deliver an excellent customer experience.
- Creating and leading quality assurance procedures to monitor team performance.
- Reporting and developing insights on the team's performance against key performance metrics.
- Conducting performance reviews and where necessary, facilitating performance management.
- Researching opportunities to leverage automation and AI in the Customer Team.
- Collaborating with Thankyou Payroll teams on customer experience improvement projects.
About You
You'll be a confident leader, who thrives on creating solutions that deliver an exceptional customer experience. You may have experience in managing customer support teams, project management, service design or change management.
You'll have clear communication skills and the ability to influence change across the organisation - demonstrating a collaborative working style. You'll be a critical thinker who isn't afraid to identify problems, and can understand the contributing factors in order to order to offer solutions which deliver the biggest impact .
Our ideal Customer Service Lead will be:
- analytical,
- bold,
- clear,
- confident,
- curious,
- dedicated,
- empathetic,
- organised, and
- respectful.
What You'll Get
We believe in creating an environment that allows our employees to be their best selves at work. Working at Thankyou Payroll includes:
- respectful and nurturing company culture,
- 5 weeks of annual leave,
- 20 day of hauora leave (sick leave and mental health leave),
- birthday leave - so you don't have to work on your birthday,
- comprehensive parental leave,
- Southern Cross health insurance,
- free public transport to work,
- 4% employer Kiwisaver contributions (with matching up to 6%),
- $400 wellbeing allowance annually,
- office located in the heart of Wellington, with flexible working part of how we operate, and
- interest free loans for e-bike purchases.
Applying
If you think you'd be a great addition to the Thankyou Payroll team, we'd love to hear from you. To apply for this role please submit an up to date resume and a cover letter outlining your interest and suitability for the role. If you have any questions, please contactNicole Kennedy on
Benefits of working as a Customer Service Lead in Wellington Central, Wellington:
● Excellent Benefits Package
● Rapid Progression
● Generous Compensation
Original job Customer Service Lead - Urgent Role posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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