Current jobs related to Customer Services - Wellington, Wellington - Automotive Employment NZ Ltd.

  • Service Administrator

    1 month ago

    Wellington, Wellington, New Zealand Kinetic Recruitment Full time

    Are you ready to dive into a fast-paced, exciting role where no two days are the same? I am on the hunt for an energetic, detail-oriented Service Administrator to keep this busy plumbing and refrigeration team running like clockwork. If you thrive in dynamic environments and love being the go-to person, this is the perfect opportunity for youAbout the...

  • Advisor - government services

    2 months ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    Join our Government Services team and make a positive impactWellington based, part-time 20 hours per week Salary $95,227 pro rata plus five weeks' annual leave and a suite of benefits At Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that...

  • Client Services Specialist

    2 months ago

    Wellington, Wellington, New Zealand Marsh Full time

    Marsh is seeking candidates for the following position based in the Wellington office: Client Service Specialist (Graduate)Are you looking for an opportunity to join a company that is not only winning but is transforming in the most exciting way possible? We have a fantastic permanent opportunity for someone that is keen to start their career in the...

  • Truck / Automotive Service Technician

    1 month ago

    Wellington, Wellington, New Zealand Kinetic Recruitment Full time

    Truck / Automotive Service Technician An iconic company based in Whanganui is seeking a skilled CoF And /Or WoF Automotive Technician to join their team full-time. This role offers outstanding development opportunities through an award-winning in-house training program. The company prides itself on providing a supportive environment where employees can...

  • Store Person

    3 weeks ago

    Wellington, Wellington, New Zealand Warehouse Group Full time

    Job Title: Stock Management Specialist Company: Noel Leeming Noel Leeming is a leading technology and appliance retailer in New Zealand, part of The Warehouse Group. We're passionate about delivering exceptional customer service and innovative solutions. Job Description We're seeking a highly organized and customer-focused Stock Management Specialist to join...

  • Cloud Support Associate

    2 months ago

    Wellington, Wellington, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you...

  • Account Manager, Public Sector

    3 weeks ago

    Wellington, Wellington, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • HVAC Technician

    2 weeks ago

    Wellington, Wellington, New Zealand Adecco NZ Full time

    Our clients are looking for experienced, detail-oriented HVAC Technicians to install, maintain and repair HVAC systems. You will be skilled in cleaning, adjusting and repairing HVAC systems. You will be responsible for air quality systems from installation to end-of-life by performing maintenance, warranty and emergency repairs. You will guide and advise the...

  • Shopfloor Team Member

    1 week ago

    Wellington, Wellington, New Zealand Warehouse Group Full time

    Company DescriptionKo wai mātou – Who we areThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public...

  • Senior Risk Advisor

    3 weeks ago

    Wellington, Wellington, New Zealand Marsh Full time

    Senior Risk Advisor Marsh is seeking a highly skilled Senior Risk Advisor to join our Wellington office. As a key member of our team, you will play a critical role in managing a portfolio of accounts, ensuring exceptional customer service and driving business growth. About the Role Manage a portfolio of accounts, providing high-quality customer service and...

  • Store Person

    3 weeks ago

    Wellington, Wellington, New Zealand Warehouse Group Full time

    Company DescriptionWe are a New Zealand owned company, the number one retailer and market leader for technology and appliances throughout the country. As part of The Warehouse Group, you are not just part of the Noel Leeming brand but part of the largest general merchandise retailer in NZ with over $3 billion in sales, and employing over 12,000 people across...

  • Apparel Team Member

    3 weeks ago

    Wellington, Wellington, New Zealand Warehouse Group Full time

    Company DescriptionKo wai mātou – Who we areThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public...

  • Sales 3IC

    2 weeks ago

    Wellington, Wellington, New Zealand Warehouse Group Full time

    Company DescriptionWe are a New Zealand owned company, the number one retailer and market leader for technology and appliances throughout the country. As part of The Warehouse Group, you are not just part of the Noel Leeming brand but part of the largest general merchandise retailer in NZ with over $3 billion in sales, and employing over 12,000 people across...

  • Copy Centre Specialist

    7 days ago

    Wellington, Wellington, New Zealand Warehouse Group Full time

    Company DescriptionThe Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first 'red shed' challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that...

  • Copy Centre Specialist

    7 days ago

    Wellington, Wellington, New Zealand Warehouse Group Full time

    Company DescriptionThe Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first 'red shed' challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that...

  • Technology Team Member

    2 months ago

    Wellington, Wellington, New Zealand Warehouse Group Full time

    Company DescriptionSince 1991, Warehouse Stationery has been innovating in the stationery-retail business and that remains true today. As a brand, we are constantly looking for new ways to deliver better service to our customers – on and off line.Job DescriptionWe are looking for a superstar who loves all things Tech to join the passionate team in our...

  • Copy Centre Specialist

    4 months ago

    Wellington, Wellington, New Zealand Warehouse Group Full time

    Company DescriptionThe Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first 'red shed' challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that...

  • Administration Superstars

    1 month ago

    Wellington, Wellington, New Zealand Kinetic Recruitment Full time

    Kinetic offers a gateway to diverse and exciting opportunities across various industries.Kinetic is seeking adaptable, curious individuals who not only excel in their core responsibilities but also have a drive for professional growth.Responsibilities may include:Liaising, coordinating, and providing essential administrative support.Acting as the primary...

  • Group Health and Benefits Client Executive

    2 months ago

    Wellington, Wellington, New Zealand Marsh Full time

    Mercer Marsh Benefits is seeking candidates for the following position based in Wellington: Group Health and Benefits Client Executive Mercer Marsh Benefits (MMB) was born out of the unification of the world's best human resources consultancy, the global leader in people risk advisory, and the number one disruptive benefits technology firm to form a unique...

  • Stylist - Wellington

    2 months ago

    Wellington, Wellington, New Zealand Kinetic Recruitment Full time

    Are you a sales driven fashion enthusiast who loves working for a famous New Zealandbrand? Nestled in the heart of Wellington city centre, this role offers part-time hours, working3 days a week (Wednesday, Friday and Saturday) Work on the shop floor, promoting a positive experience for each and every customer. You willbe responsible for instore orders,...

Customer Services

3 months ago

Wellington, Wellington, New Zealand Automotive Employment NZ Ltd. Full time

Job reference

  • Senior role offering generous salary, company vehicle, laptop, and phone
  • Dealership or process driven Customer Service Executive with people management skills looking for a new challenge
  • Work both strategically and hands-on, reporting to the Managing Director to develop and grow business

About the company and role
AA is one of the most recognised and respected organisations in New Zealand, offering services such as roadside breakdown assistance, exclusive AA Membership benefits, insurance, travel and a range of motoring services and advice throughout New Zealand.

Forming part of the larger group AA Auto Centre is currently recruiting for a Customer Services & Support Manager to manage and drive customer service throughout 12 locations in Auckland.

As Customer Services & Support Manager, you play a vital role in ensuring customer satisfaction and maintaining ambitious standards of service, compliance, and collaboration with managers to address customer concerns and improve overall customer satisfaction and operational improvements within the network.

Skills sought to be successful for the role

  • The ideal candidate will derive from either a dealership or multi-site automotive background with experience in compliance, people management skills and have the resilience to problem solve and drive success
  • If you do not have a dealership or multi-site automotive background but offer a compliance and / or automotive background of a different sort and offer a solid customer service experience background your application will be considered for the role
  • You will have a clean presentation, have effective communication skills, and represent the brand in a professional manner
  • The experience and ability to think strategically, analyse data, be tech savvy and the leadership skills to achieve results
  • Have impeccable people management skills - having the ability to converse with staff of all levels of the business
  • Someone with an optimistic and courteous way of communicating with staff and customers

Key responsibilities within the role
Customer relations: You would be responsible for managing customer inquiries, feedback, and complaints. Ensuring that every customer interaction is handled promptly, professionally, and with empathy is crucial for maintaining positive relationships. Foster a positive and collaborative team culture, maintain quality standards for excellence and customer interactions

Management and Operational skills: Foster a continuous learning environment, provide direction and material for ongoing training and development for customer service. Determine customer service requirements by maintaining contact with customers and time in operational environments. Provide monthly reports to senior management on customer service performance

Service Quality Assurance: Monitoring service quality standards to ensure that all work carried out in the Auto Centre meets or exceeds customer expectations. Conducting regular inspections and implementing improvements where necessary

Continuous Improvement: Actively seeking feedback from customers and employees to identify opportunities for process improvements and implementing changes to enhance the overall customer experience. Manage current customer service policies and procedures with room to develop and implement improvements. Implement, monitor and analyse customer service results. Identify issues, trends and areas for improvement. Manage customer feedback positive and negative and redirect to appropriate channels and sources. Answer customer's questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources

Performance Analysis: Analysing customer service metrics and performance data to identify areas for improvement and implement strategies to enhance customer satisfaction and loyalty. Audit customer service procedures and trends and determine system improvements. Manage online business feedback and site listing information and representation. Manage and interpret Net promoter scores and customer satisfaction feedback. Conduct regular performance evaluations, provide feedback, and identify areas for improvement. Improve customer service quality results by conducting surveys and sourcing feedback through means of communication

Strategic and functional management: Customer service, excellence/standards and service delivery to exceed customer expectations. Manage all uninsured and warranty losses and produce a monthly summary. Ensure prompt and accurate resolution of customer feedback, issues, complaints and enquiries

Rewards within the role
Working at AA Auto Centre you will be working with a warm and friendly team that are supportive, positive and collaborate contributing towards a common goal.

Each employee at AA Auto Centre head office offering a valuable input into future development within the business. As the Customer Services & Support Manager every day will be a new challenge, rewarded with a generous annual salary, company vehicle, laptop, phone and additional company benefits.

If you are searching for a role that is out of the ordinary, giving you the autonomy to actually drive the success and be actively and strategically involved in the future growth and development, allowing YOU to create and develop new processes and implementations then this might be a perfect role for you.

How to apply
Submit your application through the apply section of this ad.

This role is exclusively listed with Automotive Employment NZ and all applications will be forwarded through to AA Auto Centre for their consideration.

For more information about the role please contact Jo-Ann Robinson on or


#J-18808-Ljbffr