Senior Advisor

2 weeks ago


Hamilton, Waikato, New Zealand Te Whatu Ora – Health New Zealand Waikato Full time

Senior Advisor - Complaints resolution, Health and Safety Commissioner Complaints and OIAs

Job Number:

WAI26241

Where you'll be working:
Waikato Hospital

  • The details: Permanent 80 hours per fortnight (1 FTE)

Te whiwhinga mahi | The Opportunity
As the Senior Advisor you will ensure effective management of consumer feedback, especially with third parties. This includes meeting organisational responsibilities to engage and respond to consumers, responding to third party agencies, and reporting outcomes. Providing advice and recommendations to Directors and Executive Leaders in managing complex consumer engagements. Reporting to Services to use consumer feedback to drive improvement and equity.

  • To be successful in this role, you will hold a relevant graduate qualification and have extensive experience in all aspects of managing communication in complex situations on behalf of senior leaders, engaging with users of services and their whanau to achieve mutual outcomes.

Click here to view the position description.
- (Please note position descriptions can only be viewed on the Te Whatu Ora
  • Waikato website.)_

Mōu | About you

  • Required skills & experience you will need to be considered for this role:
  • Experience at mediation or resolution of complaints or disputes.
  • The ability to liaise with third party agencies to meet mandated requirements relating to OIAs, HDC, Privacy, Ministerial queries and MP requests and Parliamentary questions.
  • Support the district complaints and feedback processes.
  • Alignment with Te Whatu Ora
  • Waikato values

Ko wai mātou | Our Organisation

Te iwi Ngakaunui - People at Heart

  • Whakamana
  • Give and earn respect


Whakaronga
  • Listen to me; Talk to me


Mauri Pai
  • Fair play


Whakapakari
  • Growing the good


Kotahitanga
  • Stronger together
  • It is not very often something happens that is big; like, really big. Big to the point that it will touch the lives of every single person in the country. That is what we are talking about here. The provision of Health in Aotearoa New Zealand, and how its run is about to change in a big way.


Te Whatu Ora
  • Health New Zealand and Te Aka Whai Ora
  • Māori Health Authority will together shape the delivery of Health services in Aotearoa New Zealand for generations to come, and will form the core of a modern and integrated service looking after the needs of all our Whānau.
  • We are dedicated to achieving health equity for Māori and other priority populations. We are a Crown entity and an active partner in Te Tiriti o Waitangi. Te Whatu Ora
  • Health New Zealand is guided by Te Tiriti o Waitangi and is committed to upholding the articles.
  • Here at Te Whatu Ora
  • Health New Zealand, Waikato we have a team of 8,000 working across the Waikato where everyone plays a vital role in the care of our patients directly or nondirectly. Our vision is Healthy People. Excellent Care.
  • Te Whatu Ora, Waikato serves the largest Māori population and third largest Pacific population in Aotearoa New Zealand. Waikato Hospital in Hamilton is one of New Zealand's largest tertiary, teaching hospitals with over 600 inpatient beds and 22 operating theatres. Clinical specialities include Women's and Children Services, Cardiology / Cardiothoracic Surgery, Oncology and Haematology, Surgical services, and Mental Health and Addiction. Waikato Hospital is the Midland regional referral centre for multiple specialties including trauma surgery, oncology, and neurology.
  • We are a valuesbased and inclusive organisation that is committed to deliver the best health outcomes for our total population. Reflecting the population we serve is an important part of the care we deliver to the community. We strongly encourage applicants from all backgrounds with the necessary capability and who share our values to apply. We proactively develop pathways that maximise opportunity for Māori and encourage Māori to apply.

Me pēhea te tuku tono | How to apply

  • For any queries about the role please contact
**Closing date: 13 November 2023
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