Infrastructure Support Engineer

2 weeks ago


Hamilton, Waikato, New Zealand Fonterra Full time

General Information:

  • Date Published 13Jan2023
  • Advertising Ends 27Jan2023
  • Country
  • New Zealand
  • Location
  • Hamilton & North Waikato
  • Role Type
  • IT
  • Work Type
  • Permanent
  • ID# 3603
    Position Description:

Our Co-operative

Te Mātāpuna toa takitini
Fonterra's strength is in the collective

We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers.

Our rich history is built on farming families working together to share the natural goodness of our dairy with the world.


Collaboration, innovation, and passion was the cornerstone of our creation and something we continue to value today through our commitment to care for the land, our animals, and every drop of milk.

Our milk creates goodness through nutritious food with safe, quality ingredients that are loved here in New Zealand and around the world.


About the opportunity


We have an exciting new opportunity for an
Infrastructure Support Engineer to join our high performing Operational Technology Infrastructure team within Fonterra IT.

This team provides OT network & system infrastructure to ensure high availability, stability and security of the Common Automation Environment (CAE) across Fonterra's manufacturing plants, globally.


As one of our infrastructure support engineers, you will provide consistent, high-quality BAU support and engineering services to ensure infrastructure up times, stability & security.

These services include the initial triage & support for both network and system break / fix events, service requests and other standard moves, adds & changes to support our stakeholders along with timely escalation to the wider engineering team to ensure appropriate service levels are maintained.

You will also manage a significant monitoring & preventative maintenance schedule in our growing manufacturing environment.

About you


You will preferably have experience in IT/OT systems and/or network infrastructure engineering roles or you may be a highly motivated graduate looking to pursue a career in systems or network engineering.

You will have a passion for adopting emerging technologies and an appetite for continuous learning.


You will also have good communication and relationship management skills and aspire to be part of a high performing technical team.

Other attributes that may help you succeed in this role:

  • Tertiary qualification in computer science, IT or similar discipline
  • Qualifications (eg. VCP or CCNA) or equivalent experience in IT Systems and/or network Infrastructure
  • Experience in OT or manufacturing environment/automation but not essential
  • Ability to work autonomously in a troubleshooting role and solve complex problems

Our Story
Whanaungatanga, our Co-operative spirit gives us all a common strength and purpose.

Manaakitanga is how we care for all our people who are at the heart of what we do, we want our farmers, employees, customers and communities to thrive.

Kaitiakitanga, ensures we take care of the land. We are committed to farming in a way that regenerates our farms and environment for future generations.

Whakaohooho constantly inspires ourselves and each other with great career development opportunities and benefits. We enable flexibility and balance to suit everyone's lifestyles and choices.

Our Co-operative is a place where everyone can be themselves, feel empowered to do their best.
Sound good to you? Come join our whānau. You, me, Us Together Tᾱtou tᾱtou.

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