Ict Support Officer

2 weeks ago


Manukau, Auckland, New Zealand UNICOM NEW ZEALAND LIMITED Full time
ICT support officer

Position Overview:

Key Responsibilities:

  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Install, configure, and upgrade computer hardware, software, and peripherals.
  • Collaborate with other IT staff to escalate and resolve complex technical issues.
  • Document all support activities, including resolutions, in the ticketing system.
  • Assist in the development and implementation of IT policies and procedures.
  • Conduct user training sessions on IT systems and tools as needed.
  • Stay up-to-date with the latest technologies and IT best practices.
  • Perform other related duties and projects as assigned.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience working in an IT help desk or technical support role.
  • Strong knowledge of Windows and macOS operating systems.
  • Experience with troubleshooting hardware, software, and network issues.
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong problem-solving and analytical abilities.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
  • Familiarity with ITIL framework and ticketing systems preferred.
This job description outlines the primary duties and qualifications required for the IT Help Desk Technician position.
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