Ict Helpdesk Engineer

2 weeks ago


Manukau, Auckland, New Zealand SYNAXIS IT LIMITED Full time

We, Synaxis IT Limited, are looking to hire an ICT support engineer to assist our clients with all IT related technical support issues.


Job description:

  • Installs and maintains local area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.
  • Evaluates local area network hardware and software requirements and capabilities and makes recommendations.
  • Provides support to and trains users in local area network administration and usage.
  • Monitors and maintains network stability.
  • Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.
  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
  • Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
  • Enters commands and observes system functions to verify correct system operation.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Instructs users in use of equipment, software, and manuals.

  • Recommends or performs minor remedial actions to correct problems.
  • Coordinates activities with help desk, network services, or other information systems groups.
  • Replaces defective or inadequate software packages.
  • Refers major hardware problems to service personnel for correction.
  • Prepares and maintains documentation of network configurations and cabling layouts.

Job pre-requisites:

  • Bachelor's degree in information technology or computer science OR five years of relevant work experience
  • Good time management skills.
  • Good interpersonal skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Excellent written and verbal communication skills.
  • Ability to think critically.
Number of positions for this job: 1

Employment type:
Permanent

Days required: 5 days per week

Hours per week:
minimum of 40 hours a week is guaranteed, maximum of 50 hours a week

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