IT Support Analyst

2 weeks ago


Manukau, Auckland, New Zealand RWA Technology People Full time
Work for a large Fortune 500 NYSE listed company

  • First point of contact for all ANZ internal users
  • Permanent position in South Auckland with ample free parking


An exciting time for our client as they grow significantly and are needing a Desktop/IT Support Analyst to assist their people along the way.

Opportunities to join our client are suitable for a superstar Support Analyst who goes the extra mile every day. For your hard work and contribution, you will be rewarded in more ways than one. This is a permanent position based at their South Auckland office.

What you'll be doing:


With a significant IT team that is responsible for the delivery of IT and telecommunications services, you will provide exceptional customer service delivering level 1 & 2 technical support for their internal users across New Zealand and Australia.


  • Provide Level 1 & 2 ICT service desk support and problem diagnosis
  • Supporting and administering the technical environment including Windows Desktops, Microsoft Active Directory, Cloud, Sharepoint, Office 365, VPN/remote connection, and Citrix
  • Communicate the status of issues with endusers at all levels in the organisation
  • Using Jira Service Desk (and others) to manage support tickets
  • Prepare and maintain documentation to high standards

What you'll need to succeed:

  • Must be able to work well independently and as part of a team
  • Have exceptional verbal and written communication skills and a customer focused attitude
  • Passionate about customer service and technology and believe IT is all about the user
  • At least 18 months of experience working in a similar L1 & 2 support role
  • Experience in a large manufacturing enterprise environment is advantageous
  • A Polytechnic diploma/industry qualification is advantageous however other industry qualifications and relevant experience in the IT Industry is highly regarded
The floor is all yours

APPLY NOW. Don't miss your chance to grow your ICT support skills even further.

Note:

We review all CVs manually and you will only be contacted if your skills and experience meet the requirements of our client.

Your interest will be treated in the strictest of confidence.

Job Reference:

VD
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