Desktop Support Analyst

2 weeks ago


Manukau, Auckland, New Zealand Beca Full time

About Us - Ko Wai Mātou

The Opportunity - Te Kāinga Rua

Key role elements will include:

  • Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business
  • Deliver a high quality standard of service to internal and external clients
  • Manage, prioritise or escalate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction
  • Provide timely and appropriate communications to clients, ICT team leaders and managers
  • Assist with setting up project site offices and provide documentation and recommendations as required
  • Assist as required with any server issues/ or outages
  • Maintain and conduct stock take as required for company hardware/peripherals
  • Provide enduser IT support for hardware and software
  • Train and support Beca staff on Beca ICT Systems as appropriate

About You - Te Rongoāto

  • Creativity in your thinking, developing solutions that connect stakeholders and build relationships
  • Confident and clear written and verbal skills and the ability to adapt styles and approaches to different audiences
  • A positive attitude and enjoy problem solving during times of ambiguity
  • A proactive manner and ability to work selfsufficiently
  • High levels of energy and determination even during times of setbacks
  • Strong organisational skills and the ability to meet multiple, changing and challenging deadlines
  • Understanding the agile work process is an advantage
  • The ability to adapt to change in a professional manner with a great sense of humour

Our Commitment to You - Tō Mātou Manawanui ki a Koe

  • Experience in an exciting and successful business culture which respects and values all perspectives
  • Opportunity to be part of our professional services firm contributing to the fabric of New Zealand communities
  • Support for learning and development; our people have equal opportunity to build careers reflecting their abilities, passions, and potential, where they feel they belong and can be their true and best selves
  • Our employeeownership model, providing equity opportunities to our people
  • Encouragement of balance in each aspect of your life flexibility, wellbeing, and personal development
**Do we have your attention? - Kua Kapohia Ngā Whatu?

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