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Manager, Complaints Resolution Group
2 weeks ago
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.
Mō tō mātou tira - About the team
The Complaints Resolution Group handles complaints and supports the Chief Ombudsman to conduct investigations about the administrative conduct of public sector agencies, including in relation to official information requests.
It is made up of seven permanent teams, five based in Wellington and two in Auckland.Each team has its own focus as part of the complaints handling process, and its own complaint handling requirements:
Early Assistance, Early Resolution, and Investigation & Resolutions. This role involves leading a team carrying out more complex investigations.
Mō te tūranga - About the role
Reporting to the Assistant Ombudsman Complaints Resolution, the Manager provides leadership and management for a team of investigators committed to proactively pursuing early resolution opportunities, while also focusing on more complex, longer-term investigations.
Managers within the Complaints Resolution Group are responsible for their team undertaking thorough investigations, resolving complaints in a timely manner, and maintaining consistently high quality standards.
He kōrero mōu - About youTo be successful in this role you will have:
- experience as a manager in a complex legal, investigative, and/or dispute resolution environment;
- in-depth knowledge of the New Zealand public sector and a commitment to the principles of fairness and transparency;
- strong people leadership experience, skilled in building and supporting efficient, high-performing teams.
- ability to build relationships and gain support and participation of key stakeholders
- strong written and oral communication skills; and
- a proven track record of delivering outstanding results.
Te painga o te mahi tahi me mātou - Our benefits, what we offer
Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.
- Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
- Flexible working options
- Competitive remuneration
- Two extra Annual Leave days after 12 months of employment
- Onsite gym and personal trainer, free to all employees
- Three paid office holidays between Christmas and New Year
- Employee Assistance Programme (EAP)
It is a requirement of the Office that all new staff are fully vaccinated against Covid-19 before commencing work. This includes any boosters they are eligible for.
As the Ombudsman's role is to provide "fairness for all" New Zealanders, it is important that our staff represent New Zealanders from all walks of life.
We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.Depending on skills and experience the starting salary is expected to be between $119,700 to $160,728.
Applications close 5pm, 31 March 2024
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