Early Assistance Officer

2 weeks ago


Wellington, Wellington, New Zealand Madison Recruitment Full time

Early Assistance Officer - Law Graduate
We are seeking a motivated Law graduate who is eager to kickstart their career in the legal field.

As an Early Assistance Officer, you will play a crucial role in handling initial enquiries and complaints from consumers, while providing essential support to Case Managers.

This is an excellent opportunity for a recent Law graduate to gain valuable experience and contribute to the success of our organization.


Key Responsibilities:

  • Understanding and clarifying concerns: Engage in discussions with complainants to grasp the key issues raised and maintain an unbiased approach. Identify any systemic issues and manage expectations regarding the complaint resolution process. Uphold confidentiality principles throughout.
  • Identifying risks: Identify and promptly escalate any organizational risks associated with complaints and enquiries. Assist in managing these risks to ensure effective resolution and prevention of future issues.
Please note applicants who hold valid work visa inside NZ will be considered.

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