![DEFEND Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
2 weeks ago
- Collaborate with industryleading experts in the field of cybersecurity.
- Position yourself at the forefront of the latest Cybersecurity advancements.
ABOUT THE ROLE:
At the heart of DEFEND's operations are our people.
We are experiencing unprecedented growth and success through our unwavering commitment to invest in our people and processes, allowing us to deliver outstanding security outcomes for our customers.
We're deeply committed to cultivating an environment that ensures we have the right individuals working together, producing optimal results, and providing the space for everyone to deliver quality work and reach their full potential.
Reporting to the Head of Customer Success, you will be responsible for managing and growing key accounts, driving revenue growth, and ensuring that our solutions meet the cybersecurity resilience needs of our clients.
You will work closely with our product and delivery teams to ensure that our solutions align with our customers' desired outcomes.
Manage and grow key accounts, driving revenue growth and meeting sales targets:- Develop and maintain relationships with key stakeholders, including C-Suite executives.
- Understand customer needs and develop solutions that meet their desired outcomes.
- Collaborate with product and delivery teams to ensure that our solutions meet the cybersecurity resilience needs of our clients.
- Keep up to date with industry trends and developments to continually improve our offerings and stay ahead of the competition.
- Contribute to the development of sales and marketing strategies that align with our business goals.
- Maintain accurate sales forecasting and reporting to ensure that targets are met.
You'll need a rich combination of experience, personal attributes, and bring a level of energy, enthusiasm, and dedication to your work that sets you apart from your peers.
- Account Management: Demonstrable experience in nurturing client relationships and fostering growth within accounts.
- Positive and
Proactive Attitude:
Willing to go the extra mile. You'll approach challenges with a can-do attitude and are focused on achieving success.
- Excellent Communication: Listen actively, articulate ideas clearly, and build strong relationships with clients and colleagues.
- Problem Solving Skills: think creatively and find innovative solutions to complex challenges.
- Strategic Thinking: Think strategically and develop a deep understanding of cybersecurity. You'll be able to anticipate changes and trends and adjust your approach accordingly.
- Results
- Oriented: You're focused on achieving results and driven to meet or exceed goals. You're selfmotivated and take ownership of your work.
- Customer Focused: Develop a deep understanding of our customers' needs and you'll have an innate ability on delivering outstanding service and solutions that meet or exceed expectations.
Application closing date:
Monday 19th February 2024
Benefits
About DEFEND:
We're a business-centric cybersecurity organisation founded by a team of passionate cybersecurity experts whose mission is to - BUILD A CYBER RESILIENT WORLD.
Each customer we work with is different.
Our dedicated approach is to help organisations progress on their cyber resilience journey by delivering outstanding industry services with the highest level of professionalism and care.
We hold ourselves accountable by our core values.Our People First culture sets us apart, and we believe working with DEFEND will be a time in your life you will look back on and truly believe you made a real difference.
What's great about working for DEFEND?
By joining our innovative and creative team you will have the opportunity to contribute a variety of cybersecurity outcomes, from culture & awareness of cyber resilience, through to offensive & defensive security, developing yourself in technology and digital delivery across multiple sectors.
Work life balance:
- With a national focus throughout New Zealand, our team is made up of skilled individuals at different stages in their careers, therefore we can offer flexibility in base location, as well as embracing remote working
- Flexible working arrangements are available to suit your lifestyle
Career / Professional Development:
We will build on your learning to solve our customers most complex business challenges in the digital age, whilst developing commercial and business skills, along with:
- Continuous learning: You'll develop the mindset and skills to navigate
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