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Customer Solutions Manager
3 months ago
Job ID: | Amazon Web Services New Zealand Limited - C96
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Are you passionate about shaping the future of public sector customers by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with customers and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer's mission?
Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector, (WWPS) Australia New Zealand (ANZ) team to help customers realize sustained business value by accelerating their cloud transformation journey.
At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal. You are encouraged to think big, invent and take ownership on customer challenges.
This position may require 25% - 40% travel dependent on geo and time of year.
Key job responsibilities
Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
Value Realization: You identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.
Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.
Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
A day in the life
Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a global community of Customer Solutions Managers (CSM) delivering cloud solutions for our customers.
You will have the opportunity to collaborate with customers, sales, solutions architecture and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules.
You will work across AWS to apply your technical, business, and program management expertise to solve complex and challenging technology problems for our customers.
You advise our customers and their executives on what a successful cloud journey looks like and what needs to be done in their environments to support that.
This is a technical role and requires successfully gaining the Solution Architect, Associate certification within the first 6 months of employment.
About the team
Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.
- Working backwards from the Customer– we dive deep to understand context, vision, and strategic goals to guide and accelerate cloud journeys.
- Guided by Facts and Data – we inform priorities and influence the customer with best practices.
- Focus on Excellence – we take pride in our knowledge, bringing the best solutions forward.
- Simplification and Agility – we bring clarity to complexity and enable experience-based learning
- Inclusion, Diversity & Equity – we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Wellington, NZL
Demonstrable experience leading and program managing complex, large scale, IT/technical/platform programs
- Prior experience working with or managing large technical programs, particularly at tier 1 companies and/or Government agencies.
- Previous experience in a customer facing role (either as a supplier, or delivering in a supplier-customer relationship within an enterprise or Government organisation)
- Demonstrated ability to effectively deliver information and establish relationships at senior levels.
Direct experience implementing AWS services
- Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
- Superior written and verbal communication skills
- Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment.
- Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change.
- Highly analytical, technically proficient, and able to learn new tools and software quickly
- Strong listening skills; demonstrated ability to ask effective questions
- AWS or other cloud certifications
• PMP and/or SCRUM/Agile, SAFe certified
• Previous experience with assisting customers journey to the cloud (AWS, Azure, GCP, etc), with experience in Cloud Migrations from either Legacy Tech (Mainframe, DBs (DB2 or Oracle, etc) or with Windows and VMware.
- Demonstrated leadership through influence
- Demonstrable experience advising executive leaders
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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