NZ National Operations Manager

2 weeks ago

Auckland, Auckland, New Zealand Automotive Employment NZ Ltd. Full time

Job refernece

  • The NZ Operations Manager is currently responsible for 5 sites nationally
  • Reports to Capital S.M.A.R.T Executive General Manager in Australia
  • A proven leader with a strong operational management background is essential

About Capital S.M.A.R.T
Capital S.M.A.R.T is an accident repair centre network that service 3,100 bookings per week and repair over 175,000 cars per year. From a single concept site in July 2010 they set out to become one of the world's leading collision repair companies. They have been able to achieve this through close collaborations with their partners, the Suncorp group of insurance companies, and their suppliers by jointly investing in research and technology.

In Australasia the business employs over 1,400 S.M.A.R.T team members and growing. Capital S.M.A.R.T have achieved national recognition for their high-quality customer satisfaction - everything they do is about the customer. This simple philosophy is fundamental to the success of S.M.A.R.T and customer service is at the heart of everything they do and is embedded in their values. This, along with numerous industry awards for commitment to quality and excellence, has placed them amongst the leading collision repair companies in the world.

Capital S.M.A.R.T are seeking a New Zealand National Operations Manager to lead the current 5 Capital S.M.A.R.T Repair Centres located in Albany, Rosedale, Penrose, East Tamaki, and Hornby.

The role and its duties
The NZ Operations Manager is responsible for the commercial and operational performance of all sites within their designated region through the leadership and coaching of the Repair Centre Managers and other key support team members.

This position is responsible for the financial and operational compliance, efficiency, and effectiveness of New Zealand to ensure the alignment and delivery of organisational outcomes and standards. The NZ Operations Manager provides contemporary leadership and coaching across their region, promoting employee engagement and a high-performance team environment.

Operational Management:

  • Supervise and manage operations across all locations within the New Zealand
  • Implement and enforce operational policies, procedures, and standards uniformly across the region
  • Support the strategic growth of the regional network as directed

Team Leadership and Management:

  • Provide active leadership, support, and guidance, fostering a culture of high performance and accountability
  • Coach and mentor direct and indirect team members through formal and informal training and development opportunities

Financial Management:

  • Support the development of and actively manage the budgets for the New Zealand operations
  • Monitor expenditures and resources, identify cost-saving opportunities, and ensure compliance with all financial guidelines, processes, and procedures to deliver on the agreed financial outcomes

Relationship Management:

  • Build and maintain strong, mutually beneficial relationships with key customers and suppliers within the region
  • Act as the as the primary point of contact for all operational and business-related matters

Communication and Reporting:

  • Provide effective communication and liaison between the senior leadership team and site-based leadership to ensure a consistent and aligned understanding of the objectives and strategies
  • Build strong key stakeholder relationships with insurers, suppliers, and other key stakeholders
  • Prepare and present regular reports on operational performance, identifying key metrics and areas for improvement

The skills and background sought

  • Demonstrated leadership ability developed within an automotive service-based industry
  • Strategic orientation and proven commercial and financial acumen
  • Excellent communication, interpersonal and presentation skills
  • Planning and organisational ability - including the ability to meet tight deadlines
  • Excellent computer literacy - including advanced Excel skills
  • Demonstrate high motivation and an action orientation

The challenge and rewards
While remuneration is scaled to attract candidates of calibre, joining a national company such as Capital S.M.A.R.T provides not only rewarding employment but the opportunity to grow within the wider organisation.

Why join Capital S.M.A.R.T?
Capital S.M.A.R.T have a focus on values based leadership that clearly defines what being a S.M.A.R.T team member is. They are focused on 'Together we Do It Right' and ask that their people act honestly, with courage and compassion, and work together collaboratively to find solutions that uphold their uncompromising quality standards. They want their leaders to inspire those around them.

How to apply and closing dates
Click the apply section to upload your resume.

This role is exclusively listed withAutomotive Employment NZand all applications will be forwarded through to Capital S.M.A.R.T for their consideration.

A job description can be requested from Keith Naude on

You can also call Keith for a confidential discussion.


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