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Senior Specialist, Financial Services

2 months ago

Manukau, Auckland, New Zealand Lightspeed Commerce Full time

Hi there Thanks for stopping by:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a Senior Specialist, Financial Services to join our team in Auckland.

You will be a Senior lead for Retail Financial Services, identifying and driving growth to support Omni and Ecom GPV and revenue for Lightspeed Capital, from slick and purposeful initiative execution.

With deep analytical and commercial focus, you will identify growth opportunities to discovery, you will create, lead and deploy activities/initiatives end to end that drive growth.


In this role you will collaborate closely with the Financial Services Retail team and across central Financial Services and Product teams, Finance Partners, Operations, RevOps, Sales and Marketing; identifying opportunities for growth.

Join the global commerce platform, Lightspeed, and supercharge adoption with a customer mindset from consideration of Lightspeed's Payments and Capital offerings, through to retention.

Using your Senior level skillset, penchant for data, self starting curiosity and creative thinking, to challenge the status quo; to help Lightspeed grow.


What you'll be doing:

  • Self lead across Lightspeed conducting direct discovery in collaboration with teams that touch Retail Financial Services, to execute on our time to value goals and deliver growth
  • Identify commercial opportunities from collaborating with multiple teams and a 'curiosity mindset', that can drive growth. Prioritise opportunities based on value
  • Project manage and conduct initiatives, end to end, to deliver growth and impact (Omni and Ecom Payments GPV and Capital revenue)
  • Use data and insight to track, measure and understand adoption and commercial success of activities; be it GPV, Capital Revenue, NPS or churn
  • Build productive relationships with key stakeholders across teams to drive our mission to unlock payments and Financial Services for the Lightspeed customer base
  • Use segmentation to identify adoption and merchant experience opportunities for a more personalised and tailored approach across Payments and Financial Services
  • Support the Director, Financial Services, as necessary and be a representative for the Retail Financial Services team, and across the organisation
And a little bit of

  • Supporting crossorganisation initiatives for Financial Services, representing Retail
  • Helping with the overall growth and understanding of Financial Services (with a focus on Retail merchants)
  • Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role

What you need to bring:

  • Extensive experience in Financial Services or related revenue operations, operations, growth or technology roles
  • Experience working in a subscription business (or similar); ideally SaaS
  • Excellent execution and project execution/leadership skills, plus comfort and ease in operating in ambiguity across a large, growing, complex, global organisation
  • Experience working with data, insight and financial outcomes and objectives; clearly articulating outcomes within a commercial environment
  • Previous experience influencing and working across multiple teams building strong stakeholder relationships
  • A good understanding of customer journey's, merchant experience and balancing for commercial and organisation metrics/OKRs
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you?:

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that's creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.
and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Unlimited paid time off policy
  • Work remotely from anywhere in the world for up to 60 days per year
  • Flexible working policy
  • Health and wellness benefit of $500 per year
  • Mental health online platform and counselling & coaching services
  • Paid leave and assistance for new parents
  • LinkedIn Learning license
  • Volunteer day
  • Secure, fulltime carpark
  • Dogfriendly environment
  • Free fresh fruits, snacks and drinks (and cake for your birthday)
  • Awesome office space located in Newmarket (Auckland)

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members

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