Service Delivery Associate

2 weeks ago

Auckland, Auckland, New Zealand Fujitsu Full time

Service Delivery Associate Fixed Term



We are Fujitsu



We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.



About the role



We are currently seeking an enthusiastic Service Delivery Associate with experience managing stakeholders and clients to join our growing team on a 12 month fixed-term basis. The role will be responsible for providing a high level of support to multiple customers and senior stakeholders as well as assisting in the development of new business across Fujitsu.

About you



Responsibilities and Accountabilities:

  • Work closely with internal and external stakeholders in order to ensure high customer satisfaction and service delivery.
  • Act as the primary point-of-contact for Fujitsu clients and provide a high level of communication to both Fujitsu and external stakeholders.
  • Ensure contractual and SLA obligations are clearly defined, understood, and met by Fujitsu technical teams and external providers.
  • Facilitate on-going reporting and meetings to ensure customer satisfaction and develop effective communication channels.
  • Provide an initial escalation point for all service delivery and problem resolution.
  • Manages, motivate & develop a team directly and indirectly ensuring the team achieve their objectives & to constantly improve quality of service.
  • Control elements of service risks, service costs & improve the productivity of low complexity contracts for Clients.

Requirements and Experience:

  • 4 years + experience of IT development and support
  • Previous experience engaging and managing multiple stakeholders.
  • Tertiary level education or equivalent, Ideally within computer studies.
  • Basic understanding of financial and contractual reporting.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in-class reward and recognition programs flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.


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