Conference and Events Coordinator

2 weeks ago


Wellington, Wellington, New Zealand James Cook Hotel Grand Chancellor Wellington Full time

About our hotel
The James Cook Hotel Grand Chancellor is Wellington's most well-known Hotel. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities.


The James Cook Hotel Grand Chancellor is a versatile Conference and Events venue with multiple conference spaces seating up to 220 delegates theatre style, 180 guests banquet style or 300 for cocktails.

This fast paced and challenging role offers the opportunity to work in a stimulating, challenging and rewarding environment.

We are looking for someone who is enthusiastic about delivering our product and exceeding the expectations of our valued clients.


If you are looking to take that next step in your hospitality career, this role will be a great launching pad.

Full training will be given by our Conference and Events Manager. We are happy to discuss further with you to give a better understanding of the role.

This role consults closely with clients, builds relationships and liaises with operational departments in a "hands on role". This role may include some weekend and evening hours of work as per business requirements.

This position reports to Conference & Events Manager and the Director of Sales and Marketing, and also works closely with the Conference Operations team.


  • Have Conference & Event, administration or retail experience
  • Excellent time management and organisational skills
  • Exceptional communication skills and attention to detail
  • Able to thrive and multi task in a busy environment
  • Passionate about providing excellent customer service

This position will include, but is not limited to:

  • Deliver quotes and contracts for enquiries received and to follow up and respond within the 24-hour timeframe.
  • To conduct client familiarisations as required, of both accommodation and conference rooms.
  • Assist with off site conference promotional events i.e industry expos.
  • Ensure the maximum of numbers and yield of Conference & Events rooms, through close liaison with the Conference Operations Manager and Conference & Events office team members.
  • Attend client network events as requested to promote a strong customer relationship.
  • Establish and maintain a rapport with all clients, anticipating their needs and fulfilling their requests with a view to professional guest service.

What we offer our employees

  • Accommodation discounts at Grand Chancellor hotels in New Zealand and Australia
  • Food & Beverage discounts at our Wellington Hotel
  • Reward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programme
  • Free duty meals in the staff café
  • Uniform provided and laundered
  • Social club


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