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Customer Services Manager
2 months ago
The DCC works to create a supportive city with caring communities and a great quality of life, as well as being a sustainable city with healthy and treasured natural environments.
Sitting within the DCC is the Customer and Regulatory Group who help keep residents safe, access the right information and services they need at the right time.
The Opportunity
We are looking for a talented Customer Solutions Manager to lead the customer solutions team.
The team is responsible for providing accessible, adaptable, user-friendly services, tailored to customers' changing needs and ensuring that the city's residents feel valued and connected to DCC.
The role will provide the operational customer service gravitas along with a persuasive touch to foster individual and team growth within the existing team members to effectively deliver DCC's customer services.
About you
Reporting to the GM Customer & Regulatory, this position requires a unique individual who has both excellent customer service management experience as well as a being a transformational leader who has experienced the success of bringing a team along with them to achieve the desired outcome.
In addition to the above, you will have:
- desire to grow the capabilities of their team and support excellent service to DCC customers.
What we offer
- Competitive remuneration package and 5 weeks annual leave
- A great team environment
- 5% superannuation (after 6 months of service)
- Parental leave benefits, including paid partner's leave
Aside from the professional challenges in championing innovative and customer-centric services, our Customer and Regulatory Group offers a fabulous, collaborative environment where your ideas are encouraged and valued.
The DCC is committed to the Principles of the Treaty of Waitangi and our work serving the citizens of Dunedin will reflect this.
How to Apply
If this exciting opportunity sounds like you and you would enjoy supporting DCC to deliver value to our communities, we look forward to hearing from you.
Job Details:
- Reference #
12 Jun 2024- Closes on
26 Jun :55- Location(s)
Civic Centre- Expertise
Customer Service- Work type(s)
Permanent Full Time
Benefits:
Salary/Compensation:
Additional superannuation
Career development:
Secondment and promotion opportunities
Work/Life balance:
Five weeks annual leave, additional paid parental leave, wellbeing support
Make a difference:
Support our ambitious carbon zero goals
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