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Customer Care Representative

4 months ago

Manukau, Auckland, New Zealand Auckland Transport Full time
Have you got amazing customer service skills second to none?

  • Are you looking for a friendly fast paced environment to thrive and grow in?
  • Multiple opportunities available in our Customer Service and Contact Centre
At Auckland Transport customer experience is core to everything we do.

We are looking for people who are eager to learn new things, passionate about supporting the public and community, but most importantly, want to deliver world class customer service.


Te Whiwhinga mahi | The opportunity


In the Customer Services space we're on a journey to change the way we deliver services to our customers and have a number of new and exciting roles to help us along this journey.

We're building new capabilities across technology, process and our people to deliver better customer service outcomes, so, if you are looking for a dynamic and challenging role to help you grow as an individual then these are the roles for you

_ Contact Centre Representative _


As a Contact Centre Representative at Auckland Transport you will be located at our awesome Viaduct office and be the voice of Auckland Transport.

This is an in-office role assisting customers via the phone.

Our contact centre manages a wide variety of customer interactions with some of the duties including;

  • Delivering first class customer experience
  • Dealing with inbound and outbound calls and communications
  • Assisting with public Transport and AT HOP queries


We have a passion and drive to deliver easy customer journeys for Tamaki Makaurau through creating safe, helpful and easy ways for the public to connect with Auckland Transport.


_ Customer Service Representative _


As a Customer Service Representative in Auckland Transport located at one of our many Service Centres across Auckland, you will be responsible for the success of our customers getting to where they need to be.

This is a customer facing role.


This is a varied, challenging but rewarding role that requires passion and a drive for supporting our people and community - you will be part of the day-to-day life of our people and community as they travel to work/school/holiday or just to pop in for general directions.

As the face of Auckland Transport, you will act as both an advocate for our services, and as a champion for our users.

Your role is to ensure that travellers have the best experience possible, no matter the mode of travel they wish to take

Ko koe tēnei | About you

You have the ability to:

  • Provide excellent customer service skills while maintaining focus on the customer in a fastpaced environment
  • Empathise with and prioritise customers' needs
  • Demonstrate interpersonal skills with a diverse customer base
  • A positive attitude and willingness to learn
  • Great communication skills both verbal and written
  • Demonstrate conflict resolution and deescalation skills
  • Is an advocate for ownership and endtoend support
  • Motivate and lead others by example
**Ko wai mātou | About us