Team Lead Customer Liaison
2 weeks ago
- Genuine opportunity to make a difference in the lives of New Zealanders
- Permanent, fulltime opportunity, 5 weeks' annual leave
- Based in Christchurch
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.
With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better.That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Ko tā mātou mahi - Our Role:
Our Customer Liaison teams are a critical part of the interagency teams who work in conjunction to support the implementation of tenant transfers and relocations.
As Team Leader Customer Liaison, you'll be responsible for ensuring the Kāinga Ora asset programme is delivered in a timely and approachable manager, along with leading a high-quality team working on programmes / projects including redevelopment and improvement programmes, the lease expiry programme, and better utilisation programmes to ensure the right family are in the right house.
As a people leader, you will lead, coach, support and mentor the team to enable them to work with customers and whānau in an effective and empathetic way.
You will also be the first point of contact for escalations, so a demonstrated ability to handle and resolve conflict situations is essential.
Ngā pūmanawatanga ōu - What you will bring:
- Proven experience leading, motivating and coaching a high performing team within a specific location, including managing staff development and performance.
- The ability to influence change across individuals and groups.
- High EQ / empathy and a calm demeanor. Extensive experience in deescalating highly emotional situations and conversations.
- Experience working in a multifaceted and demanding customer service environment. A background with knowledge of issues, priorities and concerns facing Kāinga Ora customers and people with varying needs.
- Demonstrated ability to lead planning to ensure team members have the right support to deliver on their priorities, including understanding portfolio priorities, workload and specialised community needs.
As this role may require travel in some instances around the region, you will need to hold a current New Zealand driver's license.
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.
We want to ensure you are healthy and have work-life balance.We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Ō Tātou Uara - Our ValuesOur values were developed by us, for us. They unite us as an organisation and guide how we work every day.
Our values are:
- Manaakitanga
- People at the Heart
Mahi Tahi
- Better Together
Whanake
- Be Bold
Applications close at 11.59pm on Sunday 23 April 2023
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
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