Head of VIP Operations

15 hours ago

Auckland CBD, New Zealand SkyCity Full time

E p****ā ana ki a SkyCity | About SkyCity

SkyCity is one of New Zealand's premier entertainment destinations, located in the heart of Auckland's CBD. We offer a world-class casino, award-winning restaurants and bars, luxury hotels, the iconic Sky Tower, and state of the art event and convention facilities. With nearly 3,000 employees representing over 70 cultures and working across 200+ roles, SkyCity is a vibrant, diverse, and dynamic workplace where there are opportunities for everyone to grow and thrive.

Mō te Tūranga | About the Role

As Head of VIP Operations, you'll lead the delivery of exceptional customer service and unforgettable experiences across VIP Gaming Operations. This leadership role brings together strategic vison, operational excellence, and a strong commitment to compliance, while demonstrating SkyCity's values. You'll be responsible for:

  • Leading and managing the day-to day operations of the VIP Gaming rooms, including VIP Table Games and VIP Gaming Machines.
  • Meeting all regulatory and compliance requirements.
  • Supporting the VIP Sales and Customer Relations teams in revenue maximisation initiatives.
  • Delivering exceptional, consistent, world-class customer experiences.
  • Ensuring a safe, vibrant gaming destination for customers and team members.
  • Contributing to the overall Auckland Gaming strategy as part of the leadership team.

M****ōu | About You

You're an inspiring & energetic leader who thrives in VIP gaming environments and knows what it takes to deliver exceptional experiences. This role requires deep expertise in casino operations and leadership. You'll bring:

  • At least 5 years' experience customer relations and service in gaming industry or related sectors
  • Expertise in multi-product operations and a strong understanding of VIP customer care culture and shaping customer experience strategies for high-end clientele.
  • In depth knowledge of casino compliance requirements including AML & Host Responsibility
  • Advanced leadership capabilities and a history of leading operational excellence and transformational change.
  • Outstanding relationship-building and communication skills at all levels.
  • Strong performance and resource management expertise.
  • Capacity to meet the operational demands of a 24/7 operation

Ng****ā painga | Benefits

Not only will you be joining a globally recognised brand, you will have the opportunity to hit the ground running with a high performing & dedicated team. Along with benefits such as:

  • Health insurance through Southern Cross
  • Meals in our staff cafeteria from $2.50
  • Heavily subsidised inner-city parking
  • Discounts across site and with 3rd parties
  • Plus, MANY more

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.

  • Vip Operations Manager

    2 weeks ago

    Auckland City, New Zealand SKYCITY Full time

    This is an exciting opportunity to join an important team within our operation and make a real difference. As the VIP Gaming Machines Operations Manager, you will report to the Gaming Machines Business Manager and be responsible for leading, developing, and empowering a team of 25-40 to deliver exceptional service within responsible gaming...

  • Vip Host

    2 weeks ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    **E pā ana ki a SkyCity | About SkyCity** SkyCity is a premier entertainment destination in Auckland, offering a world-class casino, luxury hotels, fine dining, and a range of entertainment options. We are committed to providing exceptional experiences for our guests and fostering a dynamic and inclusive workplace for our team members. **Mō te Tūranga |...

  • Waiter - Vip Gaming

    1 week ago

    Auckland City, New Zealand SKYCITY Full time

    **A bit about SkyCity** SkyCity Auckland is a destination like no other located in the heart of Auckland's CBD. It's an exciting hub with award winning restaurants and bars, luxury hotels, world-class casino, adrenaline filled activities and the iconic Sky Tower. SkyCity is also home to the Weta Workshop Unleashed and All Blacks experiences. We are truly a...

  • Vip Service Executive

    1 week ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Are you a customer service extraordinaire who goes the extra mile for customers each and every time? Are you keen to develop your relationship building skills? We have an exciting opportunity to join the VIP team on a casual basis! **The role**: Are you someone who often receives commendable feedback from customers, your manager or peers? Do you feel you...

  • Head of Operations

    1 week ago

    Auckland CBD, New Zealand Virtue Consulting Full time NZ$120,000 - NZ$180,000 per year

    Growth focussed Financial Services business seeking a strategic thinking Head of Operations to lead and drive operational excellence, and streamline workflows across credit, lending and registry operations functions. This is a hands-on leadership  role where a systems and process improvement focus will directly enable scalable growth.Why this role...

  • Head of Operations

    3 days ago

    Auckland CBD, New Zealand e-05f1-42b3-9fdb-c585b149a889 Full time

    Head of OperationsFull-Time | RemoteLead. Optimise. Make Everything Run Like Clockwork.Do you thrive on keeping multiple teams, projects, and systems running smoothly?Do you love solving problems proactively and creating processes that actually work?Are you ready to be the operational backbone of a fast-growing business, ensuring strategy turns into...

  • Duty Manager

    7 days ago

    Auckland City, New Zealand SKYCITY Full time

    **A bit about SkyCity** SkyCity Auckland is a destination like no other located in the heart of Auckland's CBD. It's an exciting hub with award winning restaurants and bars, luxury hotels, world-class casino, adrenaline filled activities and the iconic Sky Tower. SkyCity is also home to the Weta Workshop Unleashed and All Blacks experiences. We are truly a...

  • Head of Technology Operations

    1 week ago

    Auckland CBD, New Zealand Auckland Airport Full time NZ$120,000 - NZ$360,000 per year

    Shape the future of travel technology at Auckland AirportAuckland Airport stands proudly as the gateway to Aotearoa — welcoming travellers from around the world, connecting Kiwis to new adventures, and linking businesses to global opportunities. We're on a bold journey to become a world-class hub, with an ambitious development programme that's transforming...

  • Head Chef

    5 days ago

    Auckland CBD, New Zealand Coffee366 Ltd Full time NZ$60,000 - NZ$80,000 per year

    About the role Coffee366 Ltd., a leading café in the heart of Hobsonville, is seeking a talented and experienced Head Chef to join our dynamic culinary team. As the Head Chef, you will be responsible for overseeing all aspects of our kitchen operations, ensuring the delivery of exceptional dining experiences for our valued customers. This is a full-time...

  • Head Chef

    7 days ago

    Auckland CBD, New Zealand Gochu Full time NZ$60,000 - NZ$120,000 per year

    HEAD CHEF WANTED — GOCHU Modern Korean Cuisine. Bold Kiwi Attitude.Gochu is on the hunt for a visionary Head Chef to lead our kitchen and help shape the next evolution of modern Korean dining in Aotearoa. We're a restaurant known for big flavors, playful creativity, and a commitment to quality — and we're looking for someone who can take that energy...