Head of Operations

1 week ago

Auckland CBD, New Zealand Virtue Consulting Full time NZ$120,000 - NZ$180,000 per year

Growth focussed Financial Services business seeking a strategic thinking Head of Operations to lead and drive operational excellence, and streamline workflows across credit, lending and registry operations functions. This is a hands-on leadership  role where a systems and process improvement focus will directly enable scalable growth.

Why this role matters:

Contribute directly on the ELT of a growing business focussing on streamlining and embedding robust credit and lending frameworks, enhancing efficiency, and leading projects that transform into efficient, market leading systems and workflows.

What you'll do:

  • Lead credit and lending operations, ensuring smooth, efficient processes.
  • Oversee end-to-end loan servicing, driving automation and client-centric workflows.
  • Streamline operational workflows and implement system enhancements to scale with growth.
  • Manage registry functions, maintaining accurate and up-to-date records.
  • Deliver operational projects, including process redesign, system upgrades, and scalability initiatives.
  • Collaborate across teams to embed frameworks and optimise performance.

Who you are:

  • Currently in banking or financial services, with extensive experience in credit, lending operations, or product operations delivery.
  • Commercially minded, solutions-oriented, and experienced in implementing change.
  • Skilled in leading projects, building processes, and scaling operational systems.
  • Exceptional communicator and leader, comfortable collaborating across functions.

If you're motivated by leading operational process and systems transformation inside a growing financial services business, and be part of a dynamic senior lead team, then this role is for you.

For more information and to formally apply please send your CV to Chris Heswall, Director, Virtue Consulting via email to

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