Customer Way Training Advisor

This role is based in Auckland, Wellington, or Christchurch.

Who we are:

Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) purpose is simple – to grow companies internationally, bigger, better and faster, for the good of New Zealand.

The Customer Way is NZTE's operating model, ensuring an aligned approach to delivering value to our customers. As we look to the future, the Customer Way will be enabled by the efficiency and power of AI and other digital technologies. This role is pivotal in embedding and measuring the impact of learning solutions that drive lasting behavioural change across our customer teams.

What you'll be doing:

As our Customer Way Training Advisor, you will:

• Create and maintain a suite of tools, modules, and content to enable front-line teams to execute the Customer Way.
• Collaborate with colleagues in the Customer Way team and Learning & Organisational Development (LOD) partners to anticipate emerging training requirements.
• Partner with LOD experts to lift the capability of the front line using best practice.
• Build close relationships with people leaders, empowering them to lead high-performing front-line teams.
• Ensure all Customer Way processes, tools, systems, training, and collateral remain relevant and are championed across the Customer Team, sharing knowledge with cross-functional stakeholders.
• Leverage data to identify quality issues early and determine where training can support consistent, high-quality execution of the Customer Way.

What you'll need to be successful:

You'll be an organised, innovative, and customer-focused professional with:

• Experience in Learning and Organisational Development, able to apply LOD principles to create impactful learning experiences.
• Strong organisational skills, managing multiple tasks and priorities efficiently.
• A proactive, customer-centric approach with excellent attention to detail and problem-solving abilities.
• The ability to deliver innovative learning experiences and provide 'moments of delight'.
• Flexibility to adapt to change and make effective decisions, even with incomplete information.
• Initiative and forward-thinking, staying calm under pressure and recommending actions to close gaps.
• Digital savviness, understanding key digital platforms and how new technologies can improve experiences.
• A collaborative mindset, recognising the value of teamwork with wider stakeholders to deliver improved outcomes.

Why you'll love working here:

NZTE is a truly global organisation, giving you a wonderful experience of working with different cultures around the world as part of our everyday. We know that life is not all about work and flexible working at NZTE is standard practise. We will give you the right technology to allow you to work anywhere and balance your time. On top of this, we also offer 5 weeks annual leave so you can have that extra time in the year to enjoy what you love doing.

This role is banded NZ Level 15.

What's next:

For more information about the role, please review the PD here: Customer Way Training Advisor - December 2025. If this sounds like the opportunity you've been waiting for, we'd love to hear from you.

Please apply online with your CV and cover letter by 11.59pm, Friday 19 December 2025, telling us why this role is the perfect fit for you.

Please note: while we will be shortlisting prior to the Christmas break, interviews will commence mid-January.

We believe New Zealand is good for the world. New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity,

gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Partner.