Customer Onboarding and Lending Support Specialist

Req ID: 105960

Department: NZ Personal Banking Branch Network

Division: New Zealand

Location: Auckland

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Customer Onboarding and Lending Support Specialist in NZ Personal Banking, you will work alongside the Mobile Mortgage Managers and the advisor assessment team to meet the needs of customers by assisting them through each step of the home buyers journey. The role is to collaborate with the Mobile Mortgage Managers and Customers to meet needs relating to their new and existing home lending and to excel in the onboarding of customers to ANZ using both the Mobile and Advisor channels.

The role Customer Onboarding and Lending Support Specialist will provide exceptional customer experience meeting the needs of customers across the Retail product set across transaction activities, needs-based conversations and educating them on digital solutions. The outcomes are to be achieved through living the ANZ Values and being highly competent retail bankers, with outputs delivered against being well managed, customer outcomes and financial outcomes for ANZ

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: Auckland - Please note as a flexible working role there is a requirement to work a minimum of 50% on site

Role Type: Permanent, Full-time

Days of Work: 37.5hours, Tuesday to Saturday

Ka aha tō rā e kite ai? - What will your day look like?

The Customer Onboarding and Lending Support Specialist is accountable for:

Provide positive customer experiences by welcoming clients, understanding their needs, and delivering tailored solutions.

Work with Mobile Mortgage Managers to guide customers through the home buying journey, ensuring excellent service and follow-up on insurance needs.

Use ANZ frameworks to assess financial needs, offer suitable products, or refer customers to other business areas when appropriate.

Show customers simple and convenient ways to bank, helping them choose services that best fit their lifestyle.

Support team members by sharing ideas, assisting with workloads, and contributing to team success.

Stay up to date with bank processes, products, and services to confidently meet customer needs.

Protect the bank and its customers by applying care, diligence, and compliance to reduce financial risk.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Have an advanced level knowledge of the home buying journey, policy and process.

Lending capabilities - Consumer Lending Level

Ability to provide a great customer experience through both face to face and virtual mediums.

Excellent verbal and written communication skills

Ability to engage and effectively interact with a wide range of customers and colleagues.

Ability to prioritise workflows to ensure the best possible customer outcomes

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us? (NZ)

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

/.You can apply for this role by visiting ANZ Careers and searching for reference number

Te Rā Ōtinga - Job Posting End Date

Friday 5 December 2025, 11.59pm, (New Zealand)