Senior Customer Contracts Advisor

Senior Customer Contracts Advisor

Full-time

Engagement type: Permanent - Employee

Department: Customer Excellence

Vector: Powering Auckland. Shaping the future.

Life at Vector means being part of something bigger.

Here, your work matters. We keep the lights on across Auckland, and each of us plays a key role in the future of the energy industry, building a legacy of clean power for future generations.

We're embracing opportunities to innovate, collaborating with leading names globally to develop, adopt and share cutting-edge technologies that drive energy sustainability and efficiency.

And while we shape the future, we prioritise yours. Enjoy a comprehensive salary and benefits package, hybrid working and flexibility with hours, and be part of a diverse, inclusive culture that values fresh thinking and career growth.

Culture that powers progress

Hear from our people on what they enjoy most about Vector, why they joined and why they stay.

The role

The Senior Customer Contracts Advisor leads the scoping, contracting and delivery of complex customer-initiated electricity and gas projects, ensuring alignment with commercial and technical standards. You'll manage stakeholder relationships throughout the project lifecycle, providing expert guidance on legal, contractual, and technical matters to deliver high-quality outcomes.

Key responsibilities

• Manage complex, high-value customer projects from initiation to completion
• Interpret customer requirements and ensure fit-for-purpose, compliant solutions
• Provide ongoing support across legal, contractual, and coordination challenges
• Act as a key escalation point, resolving issues to ensure customer satisfaction
• Maintain accurate project documentation and ensure risk mitigation actions
• Collaborate with internal teams and service providers to meet project objectives
• Support continuous improvement and mentor other team members as required

Who are we looking for?

• Tertiary qualification in engineering, construction, or commercial discipline (preferred), with 5+ years' relevant experience; or
• 10+ years in customer-facing project roles, ideally in utilities or construction
• Strong knowledge of commercial contracting in complex project environments
• Proven experience in project coordination; energy sector experience is a plus
• Excellent communication, stakeholder engagement, and problem-solving skills
• Highly organised, detail-focused, and self-motivated.

Why Vector

We know that great energy starts with great people, and we're committed to creating an environment where you can be, do and achieve your best:

• Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package
• Supercharge your career through internal opportunities, own your own development plan and drive your learning and growth
• Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies, like X The Moonshot Factory
• We value diverse perspectives, which drive innovation and creativity. We encourage everyone to bring their full selves to work, embracing ideas that challenge and inspire
• Build a legacy doing work that matters – we're keeping the lights on across Auckland, and driving a sustainable energy future for New Zealand.

Apply now

Applications close by Monday 27 October 2025, or earlier in the event of high application volumes. Interviews may be held as applications are received, so don't delay – apply today

We know that some people may hesitate to apply if they don't meet every single requirement. If this role excites you, we encourage you to apply anyway - your skills, enthusiasm, and unique perspective could be just what we're looking for.

Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.

We know that some people may hesitate to apply if they don't meet every single requirement. If this role excites you, we encourage you to apply anyway - your skills, enthusiasm, and unique perspective could be just what we're looking for.

Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.