Service Administrative Coordinator

6 days ago

Grenada North, New Zealand Aotea Security (NZ) Ltd Full time NZ$50,000 - NZ$80,000 per year

The Service team is integral to the success and reputation of Aotea Security (NZ) Ltd. Our Service team is the first response to requests, both urgent and planned, and are tasked with promptly rectifying issues with systems, or identifying and providing the key information and component/s required to return and fix the problem.

The key focus of the role is to proactively support the National Service Coordinator, Security Supervisors and Technicians within the Service team and to work closely together for the best outcome for both client and Aotea Security.

Key Accountabilities and Duties

➢ Responsible for managing time/job allocations to the Service team technical staff alongside the control and dispatch of Service technicians to allocated work requests, in collaboration with the Service Coordinator.

➢ Inputting required work orders into management software platforms and company invoicing and ordering system platforms

➢ Engagement with national Client desk for weekly service WIP update and job status

➢ Ensuring National and Regional KPIs are understood locally and are adhered to where possible

➢ Manage and upload required documentation to respective client portals as and when required.

➢ Responsible for dealing with external contractors and managing these service relationships

➢ Responsible for quality of own customer service delivery including appointment keeping, customer liaison and follow-up

➢ Responsible for overseeing the accurate and timely completion of paperwork including job sheets, stock purchasing by the Service Technicians within servicing

➢ Ensure stock levels in our branch are appropriate and considered before any orders are made

➢ Contribute to the management and quality systems of all divisions by supporting the Aotea Security (NZ) Ltd management team.

➢ Liaising with Project Managers and teams to both receive (when needed) and provide (when able), support to complete jobs/ projects in a timely manner

➢ Contacting and updating our client's of any changes/delays and the actions taken to remedy

➢ Show a high degree of accuracy and attention to detail, along with the ability to interact daily with the service team.

➢ Work closely with the Service Coordinator, Service Supervisor or Branch Manager on invoicing and debtor control of all jobs

You will need to work regularly with other internal teams in order to assist them with their tasks. This collaboration is vital to the successful operation of the region.

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