Customer Service and Supply Chain Administrator

4 days ago

Palmerston North Central, New Zealand Moana New Zealand Full time NZ$60,000 - NZ$90,000 per year

You must be legally able to work in NZ to be eligible for this role.

Ko wai tatou | Who We Are:

Moana New Zealand is the largest Māori owned fisheries company in New Zealand. We are true guardians of the world's most pristine and sustainably managed fisheries, with a deep sense of responsibility to our people and respect for kaimoana and kai ora.

He aha tāu e mahi ana | What You'll Be doing:

Reporting to the Supply Chain Manager, this is a critical support role focused on domestic sales and distribution of diverse product ranges. The primary focus is  providing customer, administrative and business support to supply chain and warehouse operations to ensure continuity of workflows, and optimal service and sales processing is delivered.

Key responsibilities:

  • Coordination and processing of domestic sales orders, ensuring the right product gets to the right customer on time
  • Develop and maintain customer relations; including issue resolution, order taking and placing,
  • Data entry, research and analysis, telephone and email management
  • Continuous improvement initiatives to streamline administration processes, systems and practices Performance and reporting
  • Office support tasks; including purchasing

Working cross functionally, you will have a natural flair for connecting with people at all levels and coordinating tasks and activities to ensure a seamless flow of work, and response management to internal and external stakeholders.

You will thrive in having a busy role, managing multiple priorities, and being a key interface to the business and external stakeholders.

You will join a hard-working team where your support is highly valued, along with your ability to remain calm under pressure, troubleshoot issues and be a solution provider.  Highly motivated, with excellent verbal and written communication skills, a strong attention to detail and a 'can do attitude' are essential.

Ko ngā mea ka hiahiatia e koe kia angitu te haere |What you'll need to be successful:

With a reputation as a professional, who has a high level of integrity, and enthusiasm, you will be super organised,  with an exceptional attention to detail, agile way of working  and  the natural ability to build credible and trusted relationships quickly and effectively.

An accomplished coordinator and administrator, your flair for customer service and creating memorable experiences for employees and visitors will be one of your greatest strengths.

Open, transparent and a proactive communicator, you can anticipate the needs of others and have proven ability to manage conflicting and changing priorities. You must be able to demonstrate the value you have add and your ability to think on your feet, pick up and apply new skills.

Ideally you will have a background in FMCG, manufacturing or supply chain, working in multi-site environments, with people at all levels of the organisation. Excellent written and verbal communication skills and a high level of expertise using the Microsoft suite; Word, PowerPoint & Excel is essential.

Whakapā Mai | Contact us

If you would like to apply to this role, please submit your resume and a cover letter, C/o Moana's Recruitment Team in the subject box put the job title. Closing date for applications is  3 November 2025

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