Front Office Manager

3 days ago

Wellington Central, Wellington, New Zealand Prime Hotels Limited Full time NZ$72,000 - NZ$110,000 per year

We currently have a very exciting opportunity for a passionate hotel professional ready to take that next big step in their career to join our team in the capacity of Front Office Manager.

In this role, you will be responsible for overseeing day to day Front Office operation for two City hotels in Wellington.  In this role, you will be fully operational having exposure to leadership and development of your team, operational day to day responsibilities to ensure the cohesive operation of the department and most importantly the development and succession planning of our employees.

In order to be considered for this position, you will need to be (but not limited to):

  • Fully conversant with Front Office practices and responsibilities
  • Has good overall understanding of revenue management and OTA's
  • A multi-tasker with a strong attention to detail
  • A strong communicator - both verbal and written
  • An experienced hotel professional with the ability to think on your feet and make sound judgement calls
  • An experienced leader who can possess the ability to strategically assess training needs and develop succession plans to enhance people capability for the hotels

This role will require previous hotel experience in a leadership capacity in order to understand the operational demands of our Hotels.

Successful candidates must:

  • Have a minimum of 2 years' experience in a Duty Manager level or higher in hotels
  • Be experienced within a Rooms environment to understand booking engines, revenue management and Front Office operations
  • Have relevant Tertiary qualification in Hotel Management
  • Have current knowledge of all Health & Safety regulations and practices

Responsibilities

  • Ensure all team members provide excellent customer service.
  • Involvement in the co-ordination of the training of all Front Office team members.
  • Working with the Hotel Manager to recruit and select all Front Office team members.
  • Conduct regular meetings with Front Office team members and provide guidance to all Front Office.
  • Ensure relevant departments are kept informed of occupancy and requirements of specific groups.
  • Maintaining all Front Office files and records.
  • Communicating all H&S and emergency procedures and training team members accordingly.
  • Ensuring the safe handling of money and correct reconciliation of banking procedures.
  • Conducting performance appraisals on a regular basis in a positive and constructive way in accordance with company guidelines.
  • Ensuring night audit procedures are followed.
  • Representing the company in a positive manner.

Requirements

  • Proven work experience as a Duty Manager
  • Ability to work under pressure
  • Excellent communication and customer service skills
  • Good organisational and multitasking skills
  • Problem solving skills
  • Legal right to work and live in New Zealand

If this position sounds like you, make sure you apply with your CV and cover letter explaining why you are the best fit for role to our website

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