Customer Support Specialist

About the Company:

Our client is a fast-growing national business reshaping the way organisations manage their fleets and assets. They combine real-world expertise with cutting-edge SaaS technology, helping customers drive smarter, more sustainable operations.

After a decade of success and expansion, the company is investing in new offices and scaling up nationally - creating fresh opportunities for ambitious, performance-driven salespeople to make their mark.

You'll join a dynamic, collaborative team with deep expertise across automotive, finance, and technology. The culture is commercial, energetic, high performing and supportive - a place where great ideas are backed, effort is recognised, and results are rewarded.

About the Role:

We are looking for an experienced and detail-oriented Customer Support Specialist to join a fast-growing, high-performing team. This role will support two Key Account Managers who handle major client accounts, focusing on day-to-day admin and customer relationship management.

• Support Key Account Managers (KAMs) in managing client accounts and drive growth through pricing, general administration, and customer communication.
• Prepare and manage customer-facing documents, including pricing proposals, lease packs, and monthly reports.
• Proactively manage customer relationships and ensure lease renewals are communicated effectively.
• Apply knowledge of vehicle lease components to accurately quote and manage contracts, including deviations and variations.
• Monitor and maintain customer KPIs and SLAs to ensure timely delivery of services and contract compliance.
• Act as a trusted point of contact for customer queries, ensuring prompt and professional resolution.
• Collaborate cross-functionally with credit, finance, and operations teams to ensure seamless customer service and support.

About You:

The successful candidate will be proactive, organised, and comfortable with numbers, able to support the growth and retention of key customer accounts through accurate reporting, pricing proposals, and customer-focused communication.

You'll bring:

• Minimum 3 years of customer service or admin experience, ideally in fleet or leasing.
• Strong problem-solving skills and ability to handle issues quickly.
• Intermediate to advanced Excel and PowerPoint skills (including formulas, data analysis, and presentations).
• Excellent written and verbal communication with strong attention to detail.
• Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment.
• Comfortable with basic math and understanding vehicle lease components for pricing.
• Proactive, reliable, and adaptable with a strong work ethic and a willingness to learn.
• A valid driver's license is required.
• In return, you'll join a supportive and collaborative team that operates on a high-trust model. Enjoy a hybrid work arrangement in a growing business with a high-performing yet down-to-earth culture. Plus, after 12 months, you'll receive an additional 5 days of leave

Apply Now

Here at Tribe, we're currently experiencing a very high volume of applications, so it may take us a little longer than usual to get back to you.

To make sure we can continue supporting both candidates and clients to the highest standard, we kindly ask that all expressions of interest are submitted via this advert. This helps ensure your details reach the right consultant quickly, and we'll be in touch as soon as possible.

If you have any specific questions, please don't hesitate to contact Sarah Lewis on for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have. We're all on a journey together so come along…