Customer Support Specialist

7 days ago

Auckland Airport, New Zealand maui, Britz, mighty Full time NZ$50,000 - NZ$80,000 per year

Customer Support Specialist Wanted at Tourism Holdings Limited (thl)

Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK. Our brands include maui, Apollo, Britz, Cheapa Camper, Hippie, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital.

Purpose:

We are looking for a four fixed term, full time people as a Customer Support Specialist to provide high-quality on-road customer support by resolving issues and concerns quickly and effectively. You role will support the wider business in complaint resolution and process insurance claims using thl's electronic and manual systems.

Responsibilities:

  • Deliver exceptional service to customers, contributing to their unforgettable holiday experiences
  • Resolve product or service issues by clarifying the problem, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
  • Tailor solutions to balance customer and business requirements
  • Build strong relationships with external suppliers
  • Maintain knowledge of thl fleet and the geography of New Zealand
  • Complete assigned tasks accurately, professionally, and promptly
  • Handle customer complaints positively and escalate appropriately when required
  • Act as a Subject Matter Expert for branches and departments in complaint resolution
  • Actively participate in the thl Health and Safety system
  • Represent the company in alignment with thl's purpose, vision, and brand pillars
  • Other duties as required by your manager

Skills and Attributes:

  • Attention to detail
  • Analytical skills
  • Strong communication and interpersonal skills
  • Multi-tasking and time management
  • Leadership and coaching abilities
  • Problem-solving skills
  • Reliability and adaptability
  • Proactiveness and continuous improvement mindset
  • Experience with Microsoft Office applications (D365, Outlook, Excel)

Requirements:

  • Relevant qualification in a related field is desirable
  • Excellent customer service and interpersonal skills
  • Experience in managing written correspondence is desirable
  • Experience with complaint resolution is essential
  • Ability to work under pressure
  • Reliable team player able to work collaboratively
  • Willing to work flexibly, including weekends and public holidays with prior notic

Benefits:

  • Competitive wage and comprehensive company benefits
  • Flexible work environment that embraces travel and experiences
  • Career progression opportunities within thl
  • Diverse and inclusive team culture

Are you ready to make a significant impact and lead a dynamic team? Join us at thl and take your career to the next level

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