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Microsoft Customer Support Specialist
3 weeks ago
An exciting opportunity exists for a Customer Support Specialist working within the Microsoft team at Dicker Data. The **Microsoft **Customer Support** Specialist** will provide the best solution based on Microsoft technology (Hardware and Software) to our Partners, as well as all necessary administrative and marketing support to ensure sales targets are met or exceeded.
Our culture encourages team growth and success, we understand the importance of hiring the right people to make a great team and optimize their drive to get the job done.
Dicker Data is an Australian-owned and operated ASX-listed (ASX: DDR) company, based in Parnell. We have a positive family-centric culture and a long-standing gender equality and diversity record. Don't miss this opportunity to become a vital member of our innovative, passionate, and growing team
**What you will do in this role**:
- Identify opportunities to up-sell, cross-sell and support complementary offers (SkyKick, BitTitan, Telesmart, Microsoft Marketplace, Surface and other relevant Vendors/Solutions.)
- Prioritising work to deliver on Partner expectations.
- The ability to explain complex scenarios and solutions like Cloud and Licensing to Partners.
- Liaise with Specialist BDMs and Partner Development Managers to resolve customer issues in a prompt and professional manner.
- Provide proactive updates to our SMB Partners.
- Attend all Microsoft team meetings.
- Drive Customer Satisfaction through customer care.
- Outbound calling as required to support sales motions
- Continuous upskilling and training on Dicker Data and Microsoft tools, systems and certification.
- Portal management and an understanding of billing system.
- Provide custom reporting as required for Partners.
**To be successful, you will have/be**:
A minimum of 2 years experience working within the Microsoft Partner Ecosystem.
- A minimum of 2 years experience in selling/quoting/supporting Microsoft Cloud Products.
- Proven customer service and sales skills.
- Natural Problem solver.
- Team player.
- Excellent verbal and written communication skills.
- High attention to detail and ability to work under pressure.
- Pride in your work.
- Relevant Microsoft licensing and or Cloud Fundamentals certification is essential
