Customer Service Specialist

• Casual shifts available between 10am - 9pm Monday to Friday, and 12pm - 7pm on weekends and public holidays (NZDT)
• Must meet home office requirements, including a quiet space, high-speed broadband and an up-to-date computer
• Successful candidates must be available to complete 4 weeks of paid full-time training from 10:30am to 7pm (NZDT), Monday to Friday, commencingthe 24th of November
• Must be able to provide availability from the 22nd of December to the 11th of January

Join the driving force behind Geeks2U's success as a Customer Service Specialist within our Customer Service Team If you're passionate about providing solutions to customers and excel in customer service, we want you. We're searching for new team members who grasp our mission, believe in it wholeheartedly, and are ready to make a meaningful impact by connecting customers with our expert technicians.

About Geeks2U:

We are Australia's leading provider of on-site computer repairs and technology support for homes and businesses. We deliver prompt, no fuss services to our 500,000+ customers. You can check out the 100,000+ testimonials we have on our website to see how much our customers love our service

Home Office Requirements

With our head office located in Sydney, Australia, this role is exclusively working from home. You can be located anywhere in New Zealand

To ensure we maintain a top-notch customer experience, regardless of location, there are a number of items that you must have to be considered for the role. Please ensure you take a look at the following link to confirm you currently meet these requirements:

Rostered Hours

You have the flexibility to provide availability that suits you within our call centre operating hours (NZDT):

• Monday to Friday: 10am - 9pm
• Weekends and public holidays: 12pm - 7pm

We're especially looking for team members who are available over the holiday period, as our call centre operates every day of the year except Christmas Day and New Year's Day. The more availability you can offer, the more shifts you're likely to receive over the holidays and into the new year.

Experience the convenience of working from home coupled with the camaraderie of a close-knit team:

• Enjoy a hybrid work model that blends in-office and remote work, fostering a collaborative culture through regular video chats with your Team Leader, daily interaction in our company chat software, and engaging company-wide competitions.
• Participate in our frequent team-wide Happiness Survey, providing valuable anonymous feedback to enhance our workplace environment.
• Access a constantly updated knowledge base packed with resources to empower you to excel in your role with confidence.
• We are all about helping each other - mutual support, resource-sharing, and the exchange of real-life experiences are at the core.

A typical day in the life might include:

• Answering a high number of inbound calls from new and existing customers
• Capturing the nature of the issue and explaining to new customers how our service works
• Scheduling appointments with the right technician for the job
• Resolving customer concerns and post-service queries, including complaints and complex situations that should be handled with professionalism and sound judgment
• Assisting with customer communications via email and social media platforms
• Providing friendly, courteous and efficient customer service to both customers and field technicians

Qualities of an exceptional Customer Service Specialist:

While having experience in a call centre or sales-based role is highly favourable, we're looking for more than just that. You're a perfect fit for our team if you are:

• Naturally curious and motivated to seek out resources to support your learning and day-to-day work
• Eager to provide fast and high-quality solutions for customers while identifying opportunities to upsell
• Thrive in managing competing priorities and a fast-paced environment, staying engaged and on your toes rather than feeling overwhelmed
• Proudly take ownership of your work and are comfortable working solo for extended periods of time with minimal direction, but you're also a strong team player that loves supporting your colleagues
• Seek out both positive and constructive feedback (both qualitative and KPIs) because you're always looking to better yourself
• Appreciate the impact your attitude has on your own happiness and success at work; you're confident that you'll bring your best each and every day

*All successful candidates must be available to complete 4 weeks of full-time training from 10:30am to 7pm (NZDT), Monday to Friday, commencing Monday the 24th of November*

Interested? Send your resume and cover letter to and quote "Casual CSS" in the subject line.

P.S. Helpful hint to stand out from the crowd: We hate long, generic cover letters (and yes, we can spot ChatGPT-written ones a mile away). Keep it short and sweet and tell us why you would be a good fit for Geeks2U