Customer Service Specialist

6 days ago

Auckland CBD, New Zealand Tiger Brokers (NZ) Limited Full time NZ$60,000 - NZ$90,000 per year

ABOUT US:

Tiger Brokers, a New Zealand-based participant in global capital markets, is the New Zealand subsidiary of NASDAQ-listed UP Fintech Holdings Limited (NASDAQ: TIGR), a leading online securities brokerage focusing on global investors. Tiger Brokers New Zealand taps on the expertise and insights to help drive fintech innovation in Asia-Pacific, assisting global investors to achieve their investment goals.

Founded in 2014, Tiger Brokers became the number one US equities trading firm by volume, among trading platforms catered to global investors in less than two years. Tiger Brokers was awarded "2017 Fintech 250" by CB Insights and shortlisted for "China Leading Fintech 50" for two years in a row by KPMG China. HKEX awarded Tiger Brokers as "Innovative Fintech Company of the Year" in 2017.

Tiger Brokers as a multinational enterprise listed on NASDAQ has offices in the Greater China region, North America, Australia, New Zealand and Singapore. Tiger Brokers has over 1 million customers worldwide, with a total trading volume of more than US$200 billion in 2020. Tiger Brokers is backed by well-known conglomerates such as Xiaomi and Interactive Brokers.

Tiger Brokers is a supportive, energetic team offering an appealing remuneration package, full-suite professional development and exciting overseas travel opportunities to our global offices, with a full-flow top tier business working environment. Take part in a growing business in the world of global capital markets and gain exposure to the world's largest equities markets including NASDAQ, NYSE, HKEX, ASX, LSE and TSE.

THIS OPPORTUNITY:

We are seeking a dedicated, motivated, and results-driven Mandarin-speaking Customer Service Specialist.

MAIN RESPONSIBILITIES:

This role is responsible for maintaining relationships with our clients by providing opportunities in global equities markets and first-class brokerage service.

You will:


• Providing professional customer support, information, and guidance to clients and representing the business in a professional, positive and knowledgeable manner;


• Perform customer verifications and set up new customer accounts;


• Assist in representing the Company at business exhibitions, events, and seminars when required.

YOU:

Ideally, you will possess at least one year of customer service experience within the financial sector. You will also possess excellent customer service and client management capabilities coupled with strong communication skills.


• Relevant Tertiary degree with excellent knowledge of global capital markets and an in-depth understanding of equities and equity markets;


• Basic understanding of relevant financial legislation (i.e. AML/CFT Act 2009) and the New Zealand regulatory framework (i.e. Financial Markets Conduct Act 2013 and Financial Advisers Act 2008);


• Ability to build professional relationships with new or existing clients;


• Diligent, independent, outgoing, and takes the initiative to achieve objectives;


• Must be Eligible to work in New Zealand with a valid working Visa.

Please submit your CV and Cover Letter in PDF formats via Seek.

- ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED -

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