Customer Experience Specialist

5 days ago

Auckland CBD, New Zealand Electric Kiwi Full time NZ$50,000 - NZ$70,000 per year

We're Electric Kiwiiiiiiiiiii (and Kiwi Mobile too) and we are looking for a customer service legend who can make every interaction count.

If you love helping people, have a knack for communication, and want to work somewhere that values you as much as our customers, you might be the perfect fit.

The role

At Electric Kiwi, our Customer Experience Specialists are the heartbeat of our team. They make sure our customers get next-level support across phone, email, chat, and social media. No scripts, no robotic responses - just real conversations, real connections, and real impact.

We are all about making it better for our customers, our team, and our community. We know our people shine brightest when they can be themselves.

As a Cx Specialist, you'll be responsible for
  • Be the friendly, problem-solving, go-to person for our customers across phone, email, chat, and social media
  • Own customer queries from start to finish—because no one likes being passed around
  • Bring energy and creativity to every conversation, making sure our customers feel heard, valued, and supported
  • Keep our social media buzzing by engaging with customers, answering queries, and keeping the Electric Kiwi and Kiwi Mobile vibe alive
  • Stay sharp with ongoing training and development, keeping you ahead of the game in a fast-moving industry.
About you

We're not looking for just call centre experience. We are looking for people who love customer service and have exceptional communication skills.

  • You genuinely enjoy helping people and making their day better
  • You are a natural at building relationships and having engaging conversations
  • You own what you do — you take initiative and follow through
  • You are cool under pressure, adaptable, and solution-focused
  • You are confident on social media, whether responding to customers or creating fun, engaging content
  • Maybe you've worked in hospitality, retail, tourism, or another customer-facing role and you're ready for your next step. If so, we would love to hear from you
  • If you are a recent graduate looking to kick off your career, this could be your chance

No call centre or utilities experience? No problem. If you love customer service, we'll teach you the rest.

Bonus if you can start ASAP You'll need to be able to come into our offices in the CBD every day for the first month or so while you're training, and at least 2-3 days a week once you're all sorted.

How do we make it better for you?
  • At Electric Kiwi, we put people first — our customers and our team. That means:
  • Fixed shifts, because life outside of work matters
  • Hybrid working, with 2-3 days in the office (which, by the way, has stunning ocean views and office dogs)
  • Growth Academy, so we can invest in your career growth and development
  • Five extra paid leave days every year to look after your wellbeing
  • Better-than-legal paid parental leave
  • A team that loves to celebrate birthdays, milestones, and just about any excuse for cake
Tell us how you can make it better

If you are ready to bring your personality, energy, and love for great customer service to the table, apply now and tell us what makes you the perfect fit.

Bonus points if you nail the Electric Kiwi or Kiwi Mobile song

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