Customer Service Coordinator

1 day ago

Hobsonville, New Zealand SPCA Full time

ABOUT THE ROLE

SPCA Hobsonville is seeking a Customer Service Coordinator to join our team. We're looking for someone with exceptional communication and customer service skills, the ability to remain calm under pressure, and a friendly, positive attitude.

  • Hours: 24 hours per week
  • Schedule: Tuesday, Friday and Saturday — 8:00am to 4:30pm

As our Customer Service Coordinator, you will be the face of our centre, overseeing the reception area and ensuring our front-of-house operates efficiently and professionally. This role is varied and hands-on, ranging from processing animal adoptions and supporting potential adopters, to triaging animal ambulance calls, scheduling foster appointments, and inducting new foster parents. You'll also engage with community stakeholders and veterinary partners, representing SPCA with warmth, professionalism, and empathy.

This is a busy, rewarding and fast-paced role where you'll work alongside like-minded colleagues who make a difference every day.

Duties will include:

  • Delivering outstanding customer service to all SPCA visitors.
  • Providing administrative support, including accurate data entry.
  • Managing enquiries about adoptions, retail, general questions and SPCA services, in person, by phone, and via email.
  • Ensuring members of the public are treated respectfully, empathetically and without judgement.
  • Responding promptly to calls, emails and messages with accurate and supportive information.
  • Working collaboratively to ensure reception runs smoothly and efficiently.
  • Supporting the SPCA Volunteer Programme to meet organisational goals and align with SPCA values and resources.
  • Adhering to SPCA cash handling and financial procedures.

Want more details? Just click apply now to view the full Position Description here.

ABOUT YOU

We're looking for a confident, people-oriented individual with a genuine passion for animal welfare to join our Hobsonville team.

Our Ideal Candidate Will:

  • Have practical animal-handling experience or knowledge.
  • Have strong computer literacy and be reliable.
  • Bring an excellent work ethic, along with empathy and resilience.
  • Demonstrate exceptional customer service and communication skills, including the ability to navigate conflict with empathy and professionalism.
  • Build strong relationships with staff, volunteers, stakeholders and suppliers.
  • Be a self-motivated team player who is enthusiastic and passionate about animal welfare.
  • Be capable of multitasking and quick thinking.
  • Have strong time management, organisational and planning skills.
  • Thrive in a fast-paced environment and enjoy working with both people and animals.

SPCA PURRRKS

  • Enjoy a paid day off for your Birthday, it's our way of celebrating you
  • A workplace culture where collaboration, development and kindness are key.
  • Exclusive discounts and benefits, including pet insurance and retail offers.
  • Access to 24/7 confidential wellness support.
  • Feel good knowing your work is improving the lives of animals in need

WHO WE ARE

SPCA protects over 30,000 animals every year. Through rescue, rehabilitation, sheltering and advocacy, we work to make a real difference in the lives of animals across Aotearoa. Our Animal Services teams operate 28 Centres from Kerikeri to Invercargill and are essential to the mahi we do every day.

HOW TO APPLY

Please submit your application including a cover letter explaining why you believe you're the right fit for this role. Applications without a cover letter will not be considered.

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.

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