Junior ERP Support Analyst

ABOUT ROCKET LAB

Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.  

Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. 

IT 

Rocket Lab's IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations. The EIS ERP team are responsible for the effective, and secure operation of the Enterprise Resource Planning systems that work across the NZ, US and Canadian operations.

JUNIOR ERP SUPPORT ANALYST

Based onsite at Rocket Lab's Auckland, NZ Facility the ERP Support Analyst will be responsible for providing essential ERP (LN) application support across our enterprise. This role is perfect for a recent graduate with a background in Computer Science, Engineering, or Business who has a desire to learn, strong analytical skills, a commitment to providing responsive, high-quality user support and wants to become an ERP systems expert. You will utilize the Jira ticketing system, actively work with users on the shop floor and in the office, and collaborate closely with Business Analysts to resolve critical system issues.

WHAT YOU'LL GET TO DO:

• The Junior Support Analyst has a passion for providing ERP system users with responsive & high-quality support and have a desire to learn about the system and how users interact with the system.
• They provide level 1 ERP (LN) application support through the Jira ticketing system to users across the RL enterprise from engineering, manufacturing, supply chain & accounting and work closely with EIS Business Analysts to provide timely resolution to user issues.
• They actively work with the system users remotely and at their place of work in the shop floor, warehouse or office to understand and take ownership of issues, provide solutions and explain the solutions to the user in a timely fashion.
• They have good analytical skills and apply these skills to understanding user issues and determining solutions.
• They will proactively seek support and guidance from peers to resolve issues and increase their knowledge.

YOU'LL BRING THESE QUALIFICATIONS:

• Graduate degree in Computer Science, Engineering, Business or other relevant subject.
• Proven ability to work independently and under pressure to meet tight deadlines.
• When required, ability to work extended hours to resolve critical issues and to complete tasks that cannot be done during normal system times.

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

• Clarity of thought, strong communication skills and the ability to build robust working relationships across the business.
• Strong attention to detail - ability to accurately document.
• At least 1-years prior experience supporting ERP system users in an aerospace or hi-tech manufacturing environment.
• Good SQL skills
• Supply chain experience / qualifications

ADDITIONAL REQUIREMENTS:

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.   
• Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.  
• Must be physically able to commute to buildings 
• Occasional exposure to dust, fumes and moderate levels of noise. 

WHAT TO EXPECT 

We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.   

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.  These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. 

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.  For more information on these Regulations, click here ITAR Regulations.