Application Support Analyst

3 days ago

Auckland, Auckland, New Zealand Talent Full time

We're representing a growing financial services organisation that's undergoing an exciting period of technology evolution and digital transformation. This is an opportunity to join a collaborative and forward-thinking environment where your ideas will have real impact.

As an Application Support Analyst, you'll play a key role in keeping business-critical systems running smoothly. You'll work closely with internal teams, developers, and vendors to troubleshoot, enhance, and evolve applications that underpin the organisation's operations.

What you'll do

  • Provide third-line support for a range of internal digital applications.
  • Troubleshoot user and performance issues, resolving incidents efficiently and communicating progress to stakeholders.
  • Manage incident tickets, assess impact, coordinate responses, and maintain clear updates across teams.
  • Support data/report requests and recurring application maintenance tasks.
  • Monitor system performance, identify issues proactively, and recommend improvements.
  • Collaborate with delivery teams and vendors to deploy patches, updates, and new features.
  • Maintain clear documentation and assist with user training and onboarding.
  • Participate in testing, upgrades, and rollout of new systems or enhancements.

What you'll bring

  • Experience as an Applications Support Analyst who has provided at least Level 2 support across a range of applications, including CRMs.
  • Strong problem-solving and analytical skills.
  • Good understanding of SQL, databases, and scripting languages.
  • Hands-on experience with Jira or Confluence
  • Excellent communication skills - comfortable liaising with both technical and business stakeholders.
  • A proactive mindset and the ability to manage multiple priorities in a fast-paced environment.

It would be ideal if you also had.

  • Exposure to Azure.
  • Familiarity with monitoring tools.
  • Cloud or service management certifications.

Why you'll want to join.

This is more than just a support role, it's a chance to be part of a technology uplift journey within a growing organisation that values collaboration, continuous improvement, and people who take initiative.

If you're looking to step into a role where technology is genuinely transforming how things are done, we'd love to hear from you.

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