Information Technology

Job Description

Kia ora

Air New Zealand is on an accelerated journey to become the world's leading digital airline. This is your opportunity to shape the digital workplace experience for thousands of Air New Zealanders. As a Senior Systems Analyst, you'll deliver innovative workplace solutions that enhance collaboration, streamline communication, and directly impact how we connect as a business.

Working within our Digital Platform Tribe and reporting to the Chapter Lead, you'll join the End User Compute Chapter in the Workplace Experience Squad. You'll work with cutting-edge technologies, focusing on the Microsoft Teams Calling platform, ensuring our people have reliable, high-performing digital tools.

How you'll make an impact:

• Lead support and development of the Microsoft Teams Calling platform, ensuring seamless communication experiences through effective configuration, troubleshooting, and vendor collaboration.
• Manage and maintain Teams Calling portals, ensuring accuracy in configuration, security standards compliance, and user provisioning.
• Analyse and enhance digital applications and integrations, optimizing system performance, usability, and operational efficiency.
• Create clear functional specifications and documentation, ensuring solutions align with current and future business needs.
• Provide comprehensive business analysis for communication and collaboration systems, enabling informed decisions to improve operational effectiveness.
• Deliver insightful data analysis and reporting, presenting performance dashboards and actionable recommendations for ongoing improvements.
• Act as a trusted advisor and technical expert, providing guidance, best practices, and effective resolution to maintain robust system operations.

Ideally you will have:

• Proven expertise managing and optimising Microsoft Teams Calling platforms.
• Advanced analytical, business modelling, and problem-solving skills.
• Exceptional written and oral communication skills.
• Advanced proficiency in Microsoft Excel.
• Strong influencing abilities at senior stakeholder levels.

We know great talent comes in many forms. If you bring strong experience and a fresh perspective, we'd love to hear from you.

What's in it for you:

We want our people to live their best lives and access great benefits that support their lives outside work.

• Discounted flights for you and your whānau.
• FlexiLeave lets you take up to 4 extra weeks off.
• Access to Koruhealth for affordable healthcare cover, including GP visits, prescriptions, and more.
• Grow as we grow with numerous on-the-job learning and development opportunities.

Ready for take-off?

This role offers unique exposure and the chance to influence the digital workplace at one of New Zealand's most iconic brands. If you're excited by innovation and passionate about enhancing digital experiences, we'd love to hear from you.

Applications close 21 November 2025

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."